Administrative Support & Operations Professional

Heather Dann

***************@*****.*** 203-***-****

●Experienced and passionate professional looking to move into an administrative assistant role.

●Extensive office management, clerical, and administrative experience.

●Problem solver with a track record of successful implementation of impactful and meaningful programs and initiatives.

●Proficient with Information Technology and computer software, including Microsoft Office, QuickBooks, Sage 50, Command software, and POS systems.

●Highly skilled in visual arts, including ceramics, sculpture, drawing, and painting.

Employment:

Bedford Gravel and Landscape Supply- Bedford, NY - Administrative Assistant - Sales & Accounts receivable (2022-present)

●Responsible for day-to-day office management and administrative tasks for a high-volume landscaping supply & design company.

●Responsible for handling financial tasks, including billing, accounts receivable, rectifying monthly invoices, and payroll.

●Respond directly to customer inquiries via a high volume of phone calls, emails, etc.

●Consulted with clients on landscaping design solutions catered to their individual requirements & budgets.

Create Escape Studio- New Milford, CT - Owner/Manager (2018 – Present)

●Responsible for the management and overall profitability of a mid-sized art studio in Western CT. Successfully kept the business open and profitable through unprecedented market conditions during the COVID-19 pandemic.

●Daily responsibilities include management of staff, bookkeeping, retail sales, marketing, product development, and conducting art classes.

●Experience working with clientele from diverse backgrounds and all ages.

●Expanded the company’s footprint via various outreach programs such as painting classes, brewery events, birthday parties, etc.

●Responsible for driving foot traffic and sales via marketing and advertising campaigns.

●Development and supervision of annual pottery camps.

●Daily demonstration and class instruction, including pottery, fused glass, various painting techniques, etc.

Hudson Country Montessori School – Danbury, CT - Head Art Instructor (August 2015- December 2018)

●Head art teacher for a class of 12 students at a local Montessori school.

●Responsibilities included developing lesson plans that spur creativity and engage students.

●Responsible for child safety, classroom instruction, demonstrations, & hands on coaching.

●Introduce a variety of materials and techniques used in the visual arts.

Hudson Country Montessori School – Danbury, CT - Primary Assistant Teacher (August 2015- December 2018)

●Assistant to the head teacher in a classroom of 30 students.

●Responsibilities included working with children, ensuring classroom safety, helping to develop lesson plans, etc.

●Ensured the classroom was adequately prepared daily. Including cleaning, supply restocks, organization, and all other standard maintenance activities.

●Supervises children and ensures safety inside and outside the classroom.

●Provides direct instruction and/or remedial help when needed.

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Popcorn Custom Products– East Hartford, CT - Assistant Production Manager and Administrative Assistant (December 2013 to August 2015).

●Liaise between production managers and design departments to ensure final products meet client specifications and requirements, as well as applicable safety standards.

●Additional responsibilities included customer service, fielding a high volume of phone and electronic correspondence, data entry, supply management, inventory management, product delivery, & order fulfillment.

●Received exemplary marks in all areas, including customer satisfaction,

●Production Assistant responsibilities include working with customers to design, customize, & fulfillment orders for numerous promotional products. These include posters, greeting cards, mugs, postcards, etc.

Education:

●B.A. in Fine Arts, Central Connecticut State University – May 2013

oDean’s List (2010 – 2013)

Awards:

●First place in CCSU Senior Capstone Art Show (2013)

●Featured Artist at New Milford Railroad Station’s Art Exhibition (2008)

Employment details before 2013 & References available upon request.

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