Remote IT Support Specialist (Entry-Level)

CHRISTOPHER ANDERSON

Q Orlando, FL & 407-***-**** [2 ********.************@*****.*** ffi] www.linkedin.com/in/christopher-anderson-0b386b292

PROFESSIONAL SUMMARY

IT Support Technician and Field Technician with 5+ years of experience supporting enterprise hardware, digital systems,

and network environments in warehouse and field settings. Skilled in deploying, installing, and troubleshooting

IT, AV, and loT technologies while maintaining accurate inventory, asset tracking, and ticket resolution.

Strong background in Windows systems, Active Directory tasks, and technical support using ServiceNow and Citrix.

Currently pursuing CompTIA At and Network+ to strengthen technical expertise and grow in the IT field.

TECHNICAL SKILLS

+ Operating Systems: Windows 10/11, macOS, Linux (basic) + Cybersecurity: Password policy, MFA setup, user access

* Networking: TCP/IP, DNS, DHCP, Wi-Fi setup, LAN/WAN basics, contol malwareiprevention

troubleshooting (ping, tracert, ipconfig) + Imaging & Deployment: Windows imaging, software

deployment, asset tagging and tracking

Systems & Tools: Active Directory, Microsoft 365 Admin,

Citrix, ServiceNow, Remote Desktop, Jira, Zendesk * AV & loT: Digital signage, AV systems, mounting, cabling,

configuration, testing

Hardware: PC assembly, printer setup, device imaging,

peripheral installation, AV & loT equipment

* Other: Microsoft Excel, Word, PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

Corserva — IT Support & Field Technician February 2025 - Present

* Deploy, install, and configure digital signage, AV systems, and loT technology at customer sites.

* Mount, cable, test, and verify hardware installations to ensure functionality and customer satisfaction.

* Image, configure, and label devices prior to deployment; maintain accurate inventory and asset tracking logs.

+ Troubleshoot hardware, software, networking, and Citrix connectivity issues in the field and warehouse.

* Create, manage, and resolve service tickets using ServiceNow in a timely and professional manner.

* Manage returns (RMA), perform equipment audits, and maintain organized warehouse operations.

* Participate in on-calll rotations to support scheduled deployments and urgent support needs.

Gemaire Distribution - Counter/Warehouse Associate January 2025 - February 2025

+ Troubleshot handheld scanners, printers, and order-tracking systems.

* Provided technical support for login, connectivity, and device issues.

* Managed digital inventory platforms with accurate data control.

Cencora - Picker / Kiting Assistant 2023 - 2024

+ Order fulfillment - stocked, restocked, picked, and packed customer orders for outbound shipping.

* Used equipment to track, monitor, and verify products to ensure accurate distribution.

+ Maintained a clean and organized work area to protect pharmaceutical products and help prevent work-related injuries.

* Verified incoming products against receiving documents, notes, and reports; reported discrepancies and

any obvious damages based on shift assignment.

Sysco — Order Selector 2021 - 2023

+ Pulled and palletized customer orders accurately and in a timely manner.

+ Operated handheld devices and scanning equipment to track inventory and update order status.

+ Maintained accuracy standards and supported efficient warehouse and distribution operations.

First Class Cleaners — Route Driver 2016 - 2020

+ Route Management: Navigate assigned delivery territories efficiently, following a pre-established schedule

to ensure all pickups and drop-offs are made on time.

+ Loading & Unloading: Safely lift and manage heavy bags and buggies of laundry, linens, and garments,

organizing them logically in the company vehicle.

+ Customer Service: Interact professionally with clients at homes and commercial locations (like hotels),

maintaining a welcoming and helpful demeanor to drive customer loyalty.

+ Vehicle Maintenance: Conduct routine pre-trip and post-trip inspections, keep the company vehicle

clean and orderly, and report any mechanical issues immediately.

+ Sales & Retention: Act as a representative of the company by addressing client questions, attempting to

upsell services or grow the customer base, and securing customer signatures where necessary.

EDUCATION CERTIFICATIONS

Florida Technical College — Information Technology Certificate 2023 ~ 2024 + CompTIA A+ (Expected 2025)

Valencia College - Business Administration 2014

Webber international University — Sports Management;

Collegiate Football Athlete 2011 - 2013

Wekiva High School — Graduate 2011

+ CompTIA Network+ (Studying)

+ CompTIA Security+ (Planned)

+ Basic Life Support — AHA Certified

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