Operations and Customer Service Pro with 20+ Years Experience
Resume:
Lataya Dickerson
Snellville,Ga
*********@*****.***
Objective:
Dedicated and results-driven professional with extensive experience in property management, quality control, logistics, and administrative support. Seeking a challenging position where I can leverage my diverse skill set, exceptional organizational abilities, and commitment to excellence to contribute significantly to a dynamic organization. Experience:
Uber Rideshare (fulltime)
Driver-DMV
June 2024-Present
- Safely transporting passengers to their desired destinations while following all traffic laws and regulations.
- Keeping the vehicle clean and well-maintained, ensuring it is in good working condition for safety and comfort.
- Communicating effectively with passengers, including confirming pick-up and drop-off locations, and responding to any questions or concerns they may have.
- Utilizing GPS and mapping software to determine the most efficient routes, while also being prepared to navigate in real-time if conditions change.
- Providing a pleasant and professional experience for passengers by being friendly, accommodating, and respectful.
RotoRooter Plumbing Serv
Dispatcher/CSR-Linthicum,MD
Feb 2022-May 2024
- Assign plumbing service calls to field technicians
- Liason between customer and field technician
- Informed customers of the status of there appt e.i. late arrvls, ETA
- Mansge workloads over multiple states
- Proficient in their AS400 software system
- Ability to prioritize jobs.time and distance effectively Quality Control Specialist
Elite Spice Inc. - Jessup, MD
March 2019 - March 2020
- Performed rigorous inspections and quality-related tests to ensure seasonings and spices met company and FDA standards.
- Checked inbound produce and warehouse stock to maintain product quality and freshness.
- Assisted in inspecting inbound loads for potential quality issues and proper handling.
- Monitored reserve stock, ensuring adherence to rotation procedures.
- Operated forklift and recorded data and research results in Microsoft Excel. Truck Dispatcher/Logistics Coordinator
JW Logistics - Baltimore, MD
2014 - 2019
- Coordinated and managed the delivery of ground-transported cargo.
- Created and dispatched efficient routes for drivers, using Microsoft Excel spreadsheets.
- Served as a liaison between drivers and clients, addressing concerns and resolving issues promptly.
- Monitored and tracked driver progress and deliveries through company software.
- Successfully troubleshooted any delivery-related issues, such as arranging recovery trucks for breakdowns.
- Prepared and submitted multiple daily reports to the corporate office using Excel spreadsheets.
- Utilized hand-held devices to facilitate communication among team members. Administrative Assistant/Receptionist/Office Manager Meridian Management Group - Baltimore, MD
2009- 2013
- Assist CEO, CFO, CHRO and loan officers with daily and specific task
- Managed office tasks, including filing, generating reports and day to day scheduling, organized meetings, and reordering supplies.
- Provided real-time scheduling support by booking appointments and preventing scheduling conflicts.
- Handled travel arrangements, such as booking flights, car rentals, hotels, and restaurant reservations.
- Screened phone calls and emails and directing them to the appropriate parties.
- Utilized computers for report generation, meeting minute transcriptions, presentations, and research.
- Greeted and assisted visitors, maintaining a professional and courteous demeanor.
- Ensured seamless and positive experiences for clients and visitors through proactive assistance.
Education:
Natural Health Specialist Certification
Stratford Career Institute
Year Graduated: 2022
University of MD University College - Adelphi, MD
Human Resource Management
2011 –
6 credits
- Organizational Management
- Business Communications
- Leadership & Supervision
- Business Administration
- Human Resource Management
- Office & Computer Systems
- Critical Analysis
- Interpersonal Relations
Computer Skills:
Microsoft Suite, Workplace
Typing skills:
30 wpm
Special Certifications/Licensure:
Superior Customer Service Course
CCBC Hunt Valley - Hunt Valley, MD
Certificate 2008
Cosmetology License
Driver's License
References:
Available upon request.
Will relocate if necessary
Contact this candidate