Concierge & Guest Experience Specialist

Camile Jackson

******.***.*******@*****.*** 310-***-**** LinkedIn: https://www.linkedin.com/in/camilejackson/ SKILLS

Guest Experience Workflow Optimization VIP Relations Restaurant Operations Guest Relations & Customer Service POS & Cash Handling Shift Leadership Menu Development Barista & Beverage Preparation High Volume Service Upscale Client Service Nightlife Hospitality Team Collaboration & Communication Reservation Management PROFESSIONAL EXPERIENCE

The Bay Club, Santa Monica, CA Mar. 2021 - 2023

Concierge / Membership Manager

• Delivered elevated guest and member experiences within a luxury hospitality and wellness environment by managing front desk operations, reservations, member communications, and daily concierge services in a fast-paced setting

• Promoted to Membership Manager after demonstrating strong leadership, client relationship management, and operational reliability; supported membership onboarding, retention efforts, account assistance, and personalized customer service for high-value clientele

• Coordinated closely with multiple departments to maintain smooth club operations while resolving member concerns efficient

• Delivered white-glove concierge service to high- profile members and guests within luxury hospitality environments Cabo Cantina, Santa Monica, CA Jan. 2020– April 2021 Server/Host

• Delivered high-volume food and beverage service in a fast-paced restaurant and nightlife environment

• Managed multiple tables while maintaining strong customer satisfaction and service efficiency

• Processed payments, handled POS transactions, and maintained accuracy during peak hours

• Collaborated with kitchen and bar staff to ensure smooth restaurant operations

• Maintained cleanliness and compliance with restaurant service standards Nimbus Coffee, Los Angeles, CA Jun. 2019 – Dec. 20219 Menu Designer/ Culinary Consultant

• Hired to develop and design the food menu for a newly launched, Harry Potter themed coffee shop

• Curated menu items aligned with café branding, customer trends, and operational flow

• Came up with recipe concepts, food presentation ideas, and menu organization

• Collaborated with ownership to create a cohesive customer dining experience Starbucks Coffee, Santa Monica CA Aug. 2015 – Mar. 2019 Shift Lead / Barista

• Supervised daily café operations and supported team workflow during high-volume shifts

• Trained new employees on beverage preparation, customer service standards, and POS operations

• Managed cash handling, inventory assistance, and opening/closing procedures

• Ensured quality control, cleanliness, and efficiency throughout all shifts

• Provided strong customer service while maintaining fast-paced operational standards CERTIFICATIONS

EDUCATION

Santa Monica College

Associates in - (Major) Psychology, Liberal Arts: Social & Behavior Sciences

● Project Management

● Professional Life Coaching

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