Certified Professional Coder (CPC-A) with Customer Service Experience

Shea Boisen CPC-A

**** *** ****** *****

Houston, Texas 77062

********@*****.*** • 605-***-****

Certified professional coder with strong written and verbal communication skills. Coding experience with ICD-10-CM, CPT and HCPCS coding. Hard working and detail-oriented in a fast-paced environment. Meet tight deadlines and have a desire to take on new challenges. Proficient in Microsoft programs. Broad experiences dealing with customer service and client needs from basic customer service to managing interactions with children with behavioral and mental illnesses. Outgoing and friendly with a strong drive to succeed.

EDUCATION

Our Lady of the Lake University, San Antonio, TX

2015-2020

Bachelor of Arts: English

Minor in Computer Science: Computer and Information System and Security O’Connell College Preparatory School, Galveston TX 2012-2015

Certifications/Coursework

● Certified Professional Coder- Apprentice-(CPC-A) AAPC

WORK EXPERIENCE

Medical Data Analyst: Sylvia Panza RCM Consultant-NC March 2024 - Present

● Correct account inaccuracies, flag account as identified

● Complete additions and deletions of account data on patients’ accounts

● Proficient NextGen EHR/PMS

Spa Attendant: Grand Galvez-Galveston-TX

May 2023-June 2024

● Greeted and interacted with guests and members

● Kept up to date on appointments availability and spa services and schedules to provide clients with accurate information and effective service

● Resolved guest complaints to maintain complete customer satisfaction Carry Out: Maggiano’s Restaurant-Webster-TX

April 2023-August 2023

● Answered phone to place orders for customers for take out with positive enthusiasm by providing exceptional service

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

● Performed side work such as restocking to go bags, containers, lids, dressings, breads, oils and herbs for customers

Food Service Professional: Devereux Advanced Behavioral Health-League City-TX February 2021-February 2023

● Maintained high standards of customer service during high-volume work shifts and fast paced operations

● Help management stay on top of supply needs by sharing information about low or spoiled inventory

● Followed food safety regulations pertaining to sanitation, food handling and storage Lodge Assistant: Grand Ciel Lodge-Plankinton SD

September 2020-January 2021

● Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills

● Responded to and resolved guest issues and compliants

● Cooked and prepped healthy meals for guests

● Cleaned guest rooms and kitchen in the lodge

Professional Cleaner: Nesa’s Cleaning-Galveston TX May 2018-September 2020

● Cleaned with proper cleaning supplies as requested by clients

● Collaborated as a team

● Restocked supplies, replacing toiletries, linens and soaps

● Reduced cleaning time significantly while maintaining company quality standards VOLUNTEER/COMMUNITY EFFORTS

● Helped vendors set up booths and engaged with customers at the Galveston Farmers Market-10 years

● Assisted for over ten years in preparing get-away weekends for Veterans with a Purple Heart, through the Wounded Warrior Program, so they could participate in a weekend of special meals, fishing activities with an appreciative community as a means to support and honor their service

● Delivered Meals on Wheels

● In college, worked with Hispanic immigrants on English skills

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