IT Professional with Project/Network Expertise

Brian Moore

Charlotte, NC ***** 980-***-**** ***********@******.**

Summary

Detail-oriented IT professional with a strong background in technical support and network troubleshooting. Committed to leveraging expertise in IT project management to enhance operational efficiency and meet organizational goals.

Skills

IT project management

Network administration

System integration

Network troubleshooting

Technical troubleshooting

Technical support

Application support

IT asset management

Vendor management

Risk management

Experience

IT MANAGER 10/2024 - 04/2026

Paragon Site Solutions - Charlotte, NC

Delivered technical support and troubleshooting for staff on various systems to enhance operational efficiency.

Monitored network performance to ensure optimal functionality across departments.

Coordinated vendor relationships for hardware procurement and service contracts to optimize resource acquisition.

Managed the installation, configuration, maintenance, and troubleshooting of network systems.

Monitored system performance, identifying areas for improvement to strengthen overall network reliability.

Maintained up-to-date knowledge of relevant technologies and equipment used in the organization.

Managed IT projects ensuring alignment with company goals and timelines.

Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.

IT ANALYST 04/2007 - 09/2024

RUSEEINGRED - Charlotte, NC

Facilitated integration of new software applications into existing systems to enhance functionality.

Developed and implemented IT solutions to streamline business processes.

Resolved complex technical issues by providing innovative solutions.

Configured networks, servers, storage devices and other equipment as per client requirements.

Coordinated installation of updated computer programs and systems, ensuring minimal disruption to operations.

Supported end-users in troubleshooting application issues, improving user satisfaction.

Tested, maintained and monitored computer programs and systems.

Installed, configured, updated laptops and desktop machines and tracked for lifecycle standards

Education and Training

Central Piedmont Community College - Charlotte, NC

06/1998

Military Veteran

USAF 1981-1990 USAF-ANG 1994-1999

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