Project Coordinator with Process Improvement Expertise

TERESA SHANNON

Project Coordinator - Process Improvement

352-***-**** *********@**.***

SKILL SUMMARY: DATA MANAGEMENT DATA ANALYSIS PROJECT COORDINATION TRADOS/GROUPSHARE SMARTSHEET BUILDER CERTIFIED GREENBELT PROCESS IMPROVEMENT ADOBE WORKFRONT SHAREPOINT PROFESSIONAL SUMMARY

TRANSLATION SERVICES COORDINATOR FOR LANGUAGE ACCESS PROGRAM CAREOREGON 1/2024- 1/2026

● Created and implemented a comprehensive project tracking system using SmartSheet. Key features include automations, budget tracking, forms, dashboards, metric sheets, and automatic backup. Implementation of this system saved the organization $97,000 in licensing and training fees for 2025.

● Developed a Smartsheet dashboard to visualize key metrics, including completed projects by translation vendor, languages requested, monthly request volume, departmental request distribution, and monthly spending by contract and language, enhancing project tracking and decision-making.

● Coordinate translation projects across two distinct queues—Member Services for member-facing letters and Brand Marketing and Communication for digital and print marketing materials—ensuring timely and accurate delivery for both internal and external stakeholders.

OFFICE MANAGER, MEDICAL CODER SANTA CLARA FOOT CARE CENTER 8/2023-1/2024

Description available upon request

ESL INSTRUCTOR FOR BUSINESS PROFESSIONALS LATIN HIRE/OPEN ENGLISH 6/2021-9/2023

Description available upon request

EMERGENCY ROOM ADMITTING REPRESENTATIVE DIGNITY HEALTH, YRMC 11/2017-12/2018

Description available upon request

VOLUNTEER COORDINATOR, DATABASE ADMIN FREE ARTS OF ARIZONA 3/2016-7/2017

● Led end-to-end full-scale data migration and implementation of Salesforce and Causeview, ensuring successful execution within defined timelines and budget constraints.

● Developed and meticulously documented a Salesforce best practice and procedure manual, serving as a comprehensive guide for the team, promoting consistency, and optimizing workflows.

● Conducted engaging individual and group in-service training sessions to empower users with the skills and knowledge required to proficiently navigate and leverage the capabilities of the newly implemented Salesforce CRM, fostering a culture of continuous learning and effective system utilization. ASSISTANT MUSEUM REGISTRAR ARIZONA STATE ART MUSEUM 8/2013-3/2016

● Administered and maintained administrator access to the advanced asset management database TMS (The Museum System), ensuring a secure and efficient platform for tracking and managing diverse art objects within a museum setting.

● Oversaw the tracking and management of 15,000 art objects, both physical and digital, employing systematic processes to monitor their movements, locations, and condition throughout the museum.

● Conducted comprehensive database training sessions for museum staff and student workers, emphasizing best practices and protocols to guarantee the ongoing safety and care of all objects in the museum's possession, including both loans and items within the permanent collection. EDUCATION

ARIZONA STATE UNIVERSITY

BACHELORS OF SCIENCE, ANTHROPOLOGY, Cum Laude

BACHELORS OF ARTS, ART HISTORY, Cum Laude

● All-USA College Academic Team

● Coca-Cola Silver Scholar

CERTIFICATES

2026 SMARTSHEET BUILDER CERTIFICATION- 52FVBUS6ACPE 2025 GREEN BELT- PROCESS IMPROVEMENT CERTIFICATION 2023 DATA ANALYTICS CERTIFICATION, GOOGLE

2021 TEFL CERTIFICATION, ITTT ONLINE

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