Experienced Front-End Operations Leader and Customer Care Specialist

Nakeydra Bates

*** *. ******** ***, **. Louis, MO 63119

**************@*****.***

Professional Summary

Experienced and knowledgeable professional with over 10 years of management and customer service experience in fast-paced environments. Skilled in handling front-end operations, team supervision, and administrative support. Strong organizational, communication, and problem-solving abilities. Known for maintaining a positive and customer-focused attitude, even under pressure.

Core Skills

• High attention to detail and accuracy

• Adaptable and quick learner

• Strong interpersonal and communication skills

• Proficient in AS400 software

• Familiar with the EPIC healthcare system

• Multiline phone handling and billing systems

• Excellent time management and scheduling

Professional Experience

Customer Service Representative

Grissom Services – St. Louis, MO

March 2022 – Present

• Answer and manage multiple phone lines, including inbound and outbound calls

• Submit and track insurance claims

• Monitor billing indications and resolve billing discrepancies

• Assist customers with billing inquiries and account issues Childcare Provider

Angela Clark – St. Louis, MO

August 2020 – March 2022

• Provided attentive care and supervision for children in a home setting

• Maintained a clean, safe, and structured environment

• Organized and led daily activities

• Prepared nutritious meals and snacks

• Reinforced hygiene practices, including handwashing and social distancing

• Assisted with schoolwork and remote learning activities Front End Manager

Lucky’s Market – St. Louis, MO

July 2015 – February 2020

• Managed store operations, including opening and closing procedures at multiple locations

• Created and maintained staff schedules, ensuring appropriate shift coverage

• Trained and supervised front-end staff in customer service and POS systems

• Handled escalated customer complaints with professionalism

• Monitored cashier performance and maintained high productivity levels

• Ensured compliance with company policies and store procedures Education

Certified Medical Assistant

Anthem College – St. Louis, MO

November 2011 – January 2012

GED

St. Louis University (Program through Anthem College) – St. Louis, MO February 2010 – October 2011

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