Customer Support Associate

Nebiyou Nurish

Customer Support Associate

PROFESSUONAL SUMMARY

CONTACT Highly motivated and technically proficient Customer Support Associate with extensive experience in remote customer engagement, data entry, and problem resolution related

( + 251 ) 998974490

*************@*****.*** Adiss Ababa, Bole

with sales development rep . Expert in leveraging advanced CRM platforms like Zendesk Admin for efficient service delivery,alongside Stripe for financial transactions and Hex for data-driven insights. Proven ability to manage live ticketing, optimize support workflows, and maintain high satisfaction in fast-paced environments, making me an ideal candidate for remote appointment setting and corporate customer service roles.

EDUCATION WORK EXPERIENCE

ADDIS ABABA UNIVERSITY SCHOOL OF COMMERCE

MANAGEMENT B. A. DEGREE 4TH YEAR STUDENT

2020 - 2024

BOLE KALE HIWOT HIGH SCHOOL

Ethiopian Secondary School Leaving Certificate Examination (ESSLCE)

2017- 2020

SKILLS

&Zendesk Admin

&Hex

&Stripe

&Microsoft Office Suite

&Data Entry

&CRM Configuration

&Appointment Setting

&Outlook

&Ticketing Live Chat

LANGUAGE

&English

&Arabic (basic)

CUSTOMER SUPPORT ASSOCIATE

CLASSPASS . ADDIS ABABA

present 2026

Provided remote customer support for membership and booking inquiries using Zendesk Admin, live ticketing, and system configuration.

Processed payments, refunds, and sensitive data accurately through Stripe to ensure secure customer experiences.

Used Hex to analyze customer interaction data and support metrics for service improvement and operational efficiency.

Delivered timely and empathetic support while consistently meeting service level agreements in a remote environment.

Utilized Microsoft Outlook and Excel for professional communication, data entry, tracking, and reporting.

156 consumer upsells and 78 corporate upsells within a 3 month period.

TEAM LEADER, FIELD SALES OFFICER

Yango • ADDIS ABABA

January 2025 – December 2025

Managed a team of field sales officers, overseeing recruitment, onboarding, and market expansion initiatives.

Delivered training on application functionality, fare structures, and company policies for new partners.

Engaged with drivers to communicate promotional offers and maintain strong professional relationships.

Demonstrated strong communication, sales, active listening, and remote collaboration skills.

230 plus new recruited drivers and over 800 trips made within a 6 month period.

REFERENCES

Jerusalem Mekonnen, Admin and HR Manager Emory University Ethiopia

Phone: +251-*********

Email : ***********@*****.***

Contact this candidate