Results-Driven Debt Collections Leader

Ellis (Buddy) Howell

*** *. ******** ***., *********, KY 41015

Wireless: 859-***-****

Email: ***********@*****.***

Summary Client and results oriented leader with over 10 years of proven success. Critical abilities to maximize logistical support, improve customer service, and enhance an organization’s growth and profitability. History of developing people, technology, and processes to improve operations. Strong team player with a track record of leading diverse teams. Thrive in a fast paced, changing environment.

Skills Outstanding Leadership Skills Strong Negotiation Skills

Excellent Communication Skills Great Decision Making

Well Organized Results Driven

Customer Orientation Effective Listening

Experience

7/25/23 to 7/25

Debt Collector

Stenger & Stenger – Grand Rapids, MI

Provide collection services for large financial institutions, medical companies and big box department stores as well as recovery cases for collection services on car loans and student loans.

Responsible for both inbound and outbound calls facilitating payment arrangements and debt collection

Meet and exceed inbound and outbound monthly quota goals

Work cases that include wage garnishments, bank and property liens and repossessions

Comply with state and federal and company collections laws and policies

7/2022 to 7/2023

Debt Collector

Zwicker & Associates – Hebron, KY

Establish contact with borrowers to discuss delinquencies and ability/willingness to pay, identifying the appropriate repayment programs/options available and record accurate and detailed notes documenting payment plans.

Handle both inbound and outbound calls facilitating payment arrangements and debt collection

Meet and exceed daily, weekly and monthly performance goals

Achieve all deadlines and collection deadlines

Comply with state, FDCPA and company collections policies and procedures

11/17/18 to 6/1/20

National Accounts Project Manager

Engineering Excellence – Cincinnati, OH

Ownership over entire network of provider partners ensuring all national client service delivery standards are met. Maintained alignment between client demand and national providers across the United States, Canada, and Puerto Rico.

Recruit, train, and on-board HVAC providers as part of a national network, including Canada & Puerto Rico, providing support to clients of Engineering Excellence.

Responsible for driving overall provider performance can customer service

Provide emergency on-call support 24/7/365 when dispatch requires new providers to run service calls.

Negotiate labor rates and contract terms to produce a win-win for providers and clients alike.

Analyze maintenance reports to ensure providers executed against all client metrics.

Release and monitor all preventive maintenance work order performance to meet client deadlines.

Work cross functionally to problem solve emergency situations.

Project Support Coordinator

Provide project management for over 500 HVAC new service installations including issuing purchase orders, reviewing product specifications, ordering materials, scheduling and compiling close-out documents and lien waivers as required for national clients such as Walgreens and Home Depot.

Support project management on pre-installation, in progress installation and post-installation of unit replacement projects for top retail client Walgreens

Utilize Data Basics, Smart Sheet, Excel, and Verisae work order management systems to update and communicate progress on installation projects

Created hands on partnership with service providers and self-perform branch managers to ensure projects are surveyed, installed successfully and all the required documents to invoice and close out installation projects are obtained.

Responsible for receiving, verifying, and reconciling all paperwork to ensure they are complete and in compliance with client requirements

Utilize influence and negotiation skills to correct any non-compliance directly with providers and or branch managers

Communicate with clients regarding installation dates, changes, and updates during the installation process

04/2011 to 11/2017 Service Manager

Lincare Oxygen – Cincinnati, OH

Total responsibility for providing health and wellness support for respiratory patients in need of home oxygen services. Manage delivery drivers, fleet, vehicle records and quality audits for entire organization.

Lead delivery team of 8 drivers and administrative support associates

Develop and logistically organize routes daily to maximize efficiency, reduce fuel costs and meet patient commitments

Manage fleet inventory and vehicle records to ensure DOT requirements are met

Implemented annual customer concentrator audits to reduce emergency calls

Perform bi-annual job safety observations shadowing for customer service, safety and OSHA guidelines and operational procedures

Recruiting activities including pre-employment screening and interviewing candidates

Delivery Driver

Responsible for delivery of home health oxygen solutions to respiratory patients as well as vehicle maintenance and maintenance of oxygen equipment.

Delivered oxygen supplies to patients on scheduled routes

Achieved highest standard of customer service developing strong patient relationships

Maintained safe driving record

Emergency on-call support

References Available upon request

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