Operations and Customer Service Manager
Resume:
Adrian Naude
Austin, TX, *****, United
States
designerelegance272@gmai
l.com
Skills
Operations Management
Communications and
Coordination
Customer Services and
Complaints Handling
Staff Management
Problem-Solving
Sales and Closing Deals
Leadership
Decision-Making
Planning
Delegation
Time Management
Adaptability
Revenue Cycle
Budgeting
Team Motivation
Financial management
Labor control
Inventory management
Languages
English - Home language
Summary
Results-oriented professional with extensive experience in operations management, staff supervision, and customer service across diverse industries including sales, healthcare, and hospitality. Proven ability to build relationships, manage orders, and resolve issues efficiently to ensure client satisfaction and meet sales targets. Adapt at coordinating teams, streamlining processes, and ensuring compliance. Seeking to leverage strong organizational and communication skills to contribute to operational excellence.
Work Experience
Sales Representative, DistriLiq Pretoria, Pretoria, South Africa 10/2024 – PRESENT
Cultivated genuine relationships with shop owners and local stockists by actively listening to their needs and recommending optimal products for their clientele.
Orchestrated order management processes, collaborating closely with warehouse and delivery personnel to ensure punctual deliveries. Resolved customer inquiries and issues promptly, maintaining high client satisfaction and fostering repeat business.
Consistently achieved sales targets and mentored new colleagues to ensure their successful integration into the team. Medical Practice Manager, Asteria Group Holdings,
Pretoria, South Africa
09/2022 – 09/2024
Directed daily clinic operations, adeptly balancing patient care priorities with essential administrative functions.
Managed staff scheduling and appointments, oversaw billing procedures and supplier relations, and ensured strict adherence to healthcare regulations.
Addressed patient inquiries and complaints with empathy, provided comprehensive training to administrative staff, and instituted process improvements to enhance patient flow and overall office efficiency. Restaurant Manager, TriBeCa Restaurant, Pretoria, South Africa 01/2016 – 08/2022
Led a dynamic front-of-house team, establishing a welcoming atmosphere for guests and coaching staff to deliver exceptional service consistently.
Managed inventory levels and supplier orders, expertly handled customer feedback and resolved on-the-spot issues, and organized rosters and training sessions to ensure smooth shift operations, often contributing during peak service times.
Restaurant Manager, Ciao Brooklyn, Pretoria, South Africa 05/2010 – 12/2015
Supervised comprehensive daily restaurant operations, guided service teams, and coordinated supplier deliveries alongside inventory control. Maintained elevated service standards, supported recruitment and training initiatives, and contributed to cost-management strategies to boost operational efficiency.
Back Office Manager, Total Fuels South Africa,
Pretoria, South Africa
12/2004 – 03/2010
Administered all back-office functions, including invoicing, account reconciliations, and financial reporting.
Provided crucial support to site managers through the maintenance of accurate records, facilitated supplier communications, and optimized filing systems to expedite month-end closing processes. Sales Associate, Exact Universal Apparel
02/2002 – 11/2004
Customer Service – Greet customers, understand their needs, and provide helpful product information.
Sales & Product Recommendations – Recommend suitable products and promote current offers to meet sales goals.
Transactions & Store Operations – Process purchases, payments, returns, and exchanges accurately.
Customer Relationships & Sales Targets – Build strong customer relationships, encourage repeat business, and meet individual and team sales targets.
Education
Rossburgh High School, Grade 12, Durban
01/1997 – 01/2002
Matriculated with high marks, demonstrating proficiency in English
(Home Language) and Afrikaans (Second Language).
Achieved strong results in key subjects including Mathematics, Accounting, Business Economics, and Social Studies. Certificates
Driving License, N/A
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