Direct Support & Customer Service Professional

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Matthew G. Sawyer, Jr.**

**** ****** ***

Eort Snelling, MN.

****************@******.***

872-***-****

**Professional Experience**

**Direct Support Professional**

Adve Serv — Minnesota

May 2019 — Present

Alex: 817-***-****

- Provide personalized support to individuals with developmental disabilities, assisting with daily

living activities and promoting independence.

- Develop and implement individualized care plans, ensuring the highest level of client

satisfaction and well-being.

- Collaborate with interdisciplinary teams to deliver comprehensive care and support services.

**Direct Support Professional**

Care Connections — Minnesota

January 2018 — April 2019

Alex: 817-***-****

- Assisted individuals with disabilities in daily activities, enhancing quality of life and fostering

independence.

- Facilitated social and community engagement opportunities, encouraging active participation.

- Conducted regular assessments to adapt care plans based on changing client needs.

**Customer Service Representative**

Piff Foundation — Chicago, IL

2003 — 2018

- Delivered exceptional customer service by addressing inquiries, resolving issues, and

providing product information.

- Maintained accurate records of customer interactions and transactions, ensuring data integrity

and confidentiality.

- Trained new team members on company policies and customer service best practices.

**Forklift Supervisor**

Piff Foundation — Chicago, IL

2003 — 2018

Artemus Gaye: 773-***-****

- Supervised a team of forklift operators, ensuring adherence to safety protocols and efficient

warehouse operations.

- Conducted training sessions for new hires on equipment operation and safety procedures.

- Monitored inventory levels and coordinated with management to optimize stock handling and

logistics.

**Skills**

- Strong communication and interpersonal skills

- Ability to work effectively in high-pressure environments

- Proficient in Microsoft Office Suite and various customer service software

- Knowledge of safety regulations and best practices in warehouse environments

*“Education**

[Degree or Certification]

High Park Academy — Chicago, IL

2003

*“References**

Available upon request.

Contact this candidate