Remote Intake Coordinator & Data Management Specialist
Resume:
Resume of:
La Juana Williams
********@***.***
Qualifications:
Ability to increase technical, industry and financial knowledge to expand professional competency
Reliable judgment identifying complex issues, collecting data, sifting information, making sound recommendations and/or decisions based on data
Excellent communication skills that build and maintain understanding, creating trust and cooperation
Excellent self-management practices focusing on priorities, self-development and maintaining calmness and patience in challenging situations
Skills:
• Patient Data Management & Collection • Data Entry • Financial Record Keeping • Payroll • Team Oriented • Coordinating • Scheduling • Detailed Oriented • Highly Organized • Active Listening
• Customer Service • Dependable • Flexible • Loyalty • Analytical Thinking • Time Management • Tracking & Researching • Basic Computer Proficiency • Excellent Customer Service & Interpersonal Skills • Strong Verbal & Written Communication • Multitasking/Prioritizing • Empathetic Communication • Performance Monitoring
Experience:
Intake Coordinator, Eastern Michigan Home Health Care (Royal Oak, MI), 248-***-****
September 2020 – March 2026
Intake - Coordinate/assign new referrals with disciplines, coordinate patient care
Data entry of detailed information for billing and payroll
Schedule and Manage patient and employee schedules to ensure efficient care delivery
Customer Service -Manage front desk operations by answering phones and greeting visitors, enhancing patient experience
Billing – obtain authorizations
Audits – reconcile and verifies accuracy of patient documentation and service record
Data Entry of detailed information used for billing
Orders – fax/mail/obtain/track physician signatures
Ensure accurate patient file organization to support efficient retrieval of information
Distributed medical supplies to staff ensuring timely availability for uninterrupted patient care
HR assistant – call potential applicants, create/maintain employee files
Support candidate screening and hiring processes
Facilitate procedures after hire regarding employee legal documents, etc
Payroll Preparation – Obtain/verify/calculate/process timesheets/activity logs for entry to ADP
Scan – upload/rename documents
Office Coordinator, Assured Hospice Care, Inc, (Southfield, MI), 248-***-****
January 2018 – March 2020
Scheduler – Create/maintain Employee Schedules (RN, HHA, PT, MSW, SC) & notify of changes
Data entry of detailed information for billing and payroll
Coordinated preparation of information for team discussions ensuring relevant data was readily available for decision-making.
Ensure accurate patient file organization to support efficient retrieval of information for easy access facilitating efficient retrieval of information for staff and patient care
Completed faxing documents to appropriate recipients – print fax scan and upload documents timely
Managed inventory of medical and office supplies-distribute/maintain/calculate medical and office supplies
Processed orders - fax or mail and track signatures
Upload and renamed scanned documents for accurate record-keeping
Customer Service -Manage front desk operations by answering phones and greeting visitors
Payroll Preparation – Obtain/verify/calculate/process timesheets/activity logs for entry to ADP
Support candidate screening and hiring processes - Employment verifications, create/maintain employee files and inservices
Audits – reconcile and verifies accuracy of patient documentation and service record
Payroll Preparation – Obtain/Calculate timesheets for entry to ADP
Office Manager/Administrator, Quality Home Health Care Services of Michigan, (Southfield, MI), 248-***-****
January 2016 – September 2017
HR Employment Administration -Search, Interviews, Background Checks, Verifications
Orient new staff by explaining policies and operating procedures and provide instructions on specialized tasks and computer training
Create and maintain clinical and employee records, ensuring compliance and accessibility
Manage Office and medical supplies inventory to ensure availability
Verify and Process payroll for ADP
Manage billing authorizations and resolved queries to streamline financial processes
Intake- schedule new referrals with disciplines and coordinate patient care
Adjust, coordinate and communicate schedule changes with visiting staff
Data Entry of detailed information for billing and payroll
Billing-authorizations, resolve queries reports
Obtain signed Physician Orders
Create letters, forms, fax and logs
Ensure Equipment operations – preventative and maintenance
Audit closed records
Payroll Preparation – Obtain/Calculate timesheets for entry to ADP
Administrative Assistant, AdvisaCare Home Health Solutions, (Troy, MI) 248-***-****
January 2014 – January 2016
HR assistant – maintain employee files
Arrange/Schedule interviews
Employment verifications
Conduct drug screening ensuring compliance with company policies to uphold workplace safety
Background checks
Answered on-call request for immediate assistance to maintain operational efficiency
Scheduler Assistant/back up for private duty
Diagnoses Coding
Payroll Preparation – Obtain/Calculate timesheets for entry to ADP
Hospice Assistance/Scheduler; Homecare Scheduler, Orders Clerk, Patient Service Scheduling Coordinator Visiting Nurse Association of Southeast Michigan, (Oak Park, MI) Agency Closed
August 1989 – December 2012
Customer Service - answer phones, takes messages and respond to inquiries
Data Entry of detailed information used for billing and payroll
Analyze and investigates billing problems by compiling information and materials distinguishing between various types of fee sources
Gathers missing information from patients and professional visiting staff to complete billing process
Process Medicare queries
Reconcile and verifies accuracy of patient documentation and service records
Resolve unbilled service reports
Obtain and follow up on Physician Orders
Obtain and follow up on Physician Orders for signature of Medical Director
Transcribe, code, coordinate and print clinical data related to patient clinical record to comply with operational workflow procedures
Coordinate patient care w/professional visiting staff-MD, RNs, PTs, OTs, STs, MSW, HHAs, Massage
Therapists, Volunteer Coordinator, Bereavement Coordinator
Coordinate mobile x rays & patient 5-day respite care & long term care
Adjust, coordinate and communicate schedule changes with Visiting Staff &/or Manager
Verify and process payroll for management approval
Fax DNRs and Notifications to Counties and Municipalities
Create/maintain spreadsheet-case managers, deaths, revocations, discharges
Create, file, maintain, purge clinical record in appropriate sequence
Create letters, forms, fax and logs
Coordinate couriers
Assist with orienting new or temporary staff by explaining policies and operating procedures and provide instructions on specialized tasks
Periodic audits
Write, type and distribute minutes from meetings
Ensure equipment operations-preventative and maintenance
Education
Henry Ford Community College, May 2013, Associate Degree, Business –Medical Facility Management-Billing and Coding
Medicare University – Online – Certificates
Medicare Learning Network – Online – Certificates
World Health Organization – Online – ICD 10 training
Wayne County Community College, 1989, Associate Degree, Applied Science – Business Administration
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