Customer Service & Accounts Receivable Specialist
Resume:
Sylvia Warner *
SYLVIA WARNER
CUSTOMER SERVICE ORDER MANAGEMENT ACCOUNTS RECEIVABLE ACCOUNT OPERATIONS Phoenix, Arizona 480-***-**** **************@*****.*** PROFESSIONAL SUMMARY
Customer Service, Order Management, and Accounts Receivable professional with 15+ years of experience supporting customers, managing orders and accounts, processing payments, coordinating service and delivery requirements, and resolving complex customer concerns. Experienced in sales order processing, billing and invoicing, account reconciliation, A/R reporting, payment application, account research, returns, credits, and customer documentation. Proven ability to collaborate across Sales, Operations, Logistics, Warehouse, Purchasing, and Accounting teams to resolve discrepancies and support accurate, timely customer service. Proficient in SAP, Salesforce, SYSPRO, Microsoft Excel, and CRM/ERP systems.
CORE COMPETENCIES
Customer Service • Order Management • Accounts Receivable • Payment Processing • Account Reconciliation • Billing & Invoicing • A/R Reporting • Sales Order Processing • Account Management • Quotes & Pricing • Inventory Coordination • Order Fulfillment • Service Coordination • Problem Resolution • Cross-Functional Collaboration PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
First Choice Coffee Services Tempe, AZ
Apr 2025 – Present
• Manage customer orders, service requests, and account inquiries via phone, email, and fax, providing timely and professional support.
• Maintain accurate customer accounts and Accounts Receivable (A/R) records, reviewing account activity and identifying discrepancies.
• Process and accurately apply customer payments, including credit card, ACH, check, and other payment methods.
• Research and resolve payment, billing, and customer account issues while collaborating with internal departments to correct discrepancies.
• Reconcile customer accounts, monitor unapplied payments, and ensure payments are properly researched and assigned.
• Prepare and maintain accurate A/R reports and assist with month-end closing activities.
• Coordinate with service teams and technicians to schedule repairs, installations, preventative service, and customer solutions.
• Generate daily route manifests and operational reports supporting drivers, technicians, and branch operations.
• Communicate customer concerns, scheduling requirements, billing discrepancies, and service priorities across departments to facilitate timely resolution.
• Identify customer needs and sales opportunities while supporting account retention through proactive customer service. CUSTOMER CARE EXECUTIVE
Cosentino Surfaces Tempe, AZ
Sep 2023 – Mar 2025
• Served as a primary point of contact for customer inquiries, providing responsive and solution-focused support throughout the order lifecycle.
• Prepared, reviewed, and processed customer quotes, sales orders, and purchase orders, verifying pricing, quantities, product specifications, inventory availability, and shipping requirements.
• Managed order revisions, cancellations, returns, credits, payments, invoices, and account adjustments while maintaining accurate documentation.
• Monitored open orders and proactively resolved inventory, fulfillment, scheduling, billing, and delivery issues.
• Coordinated with Sales, Operations, Warehouse, Logistics, and Purchasing to communicate customer requirements, order changes, priorities, and delivery expectations.
• Investigated and resolved customer concerns by reviewing order history, account information, inventory status, documentation, and correspondence.
• Utilized SAP for order management, reporting, invoicing, account research, data analysis, and operational support.
• Maintained accurate customer records, order information, correspondence, appointments, and documentation using Salesforce.
Sylvia Warner 2
PROFESSIONAL EXPERIENCE — CONTINUED
CUSTOMER CARE REPRESENTATIVE / FRONT DESK
Premier Document Shredding Tempe, AZ
Jul 2016 – Sep 2023
• Served as a primary customer contact, managing phone, email, and in-person interactions while delivering professional and responsive customer service.
• Processed customer orders, scheduled appointments and services, handled billing activities, and maintained accurate customer account records.
• Researched customer concerns and provided effective solutions to improve satisfaction and service quality.
• Coordinated customer requests, service requirements, and scheduling needs with internal teams to support timely service delivery.
• Identified cross-selling opportunities and referred qualified leads to sales representatives.
• Maintained confidential customer information in accordance with HIPAA privacy requirements.
• Supported front desk operations, administrative responsibilities, customer documentation, and account management. CORPORATE RELATIONS MANAGER
Delicious Deliveries Tempe, AZ
Sep 2010 – Jul 2016
• Managed corporate accounts, client relationships, and sales activities while supporting customer retention and business growth.
• Expanded the customer portfolio through new business development, relationship building, and corporate partnerships.
• Developed and implemented customer service procedures and scripts to improve service consistency and customer interactions.
• Created marketing materials and promotional campaigns to increase brand awareness and engagement.
• Managed online customer interactions, resolved concerns, and strengthened client relationships through proactive communication.
TECHNOLOGY
ERP & CRM: SAP • Salesforce • SYSPRO • FileMaker • CRM/Order Management Systems Microsoft: Excel • Word • Outlook • Microsoft Office Suite Operations: UPS WorldShip • Descartes Fleet Management • DMS • Bill of Lading Management • Inventory Management EDUCATION
South Mountain Community College Phoenix, AZ
Business Management Certificate / Coursework
Tempe Union High School Tempe, AZ
High School Diploma
PROFESSIONAL DEVELOPMENT
Supervision & Management Course I & II
MAP Vital Factors Solutions • SkillPath Enterprise Solutions • The Customer Focus
Contact this candidate