Customer Success Manager - Client Retention & Growth

MEGHA MAHANSARIA

Customer Success Manager

% 978-***-**** #4 ~*****************@*****.***

in_ https://wwwilinkedin.com/in/megha-mahansaria-945777212/

* **** ** ***, *-2 Burmese colony Jaipur

SUMMARY

As a dedicated Customer Success professional, excel in building strong client

relationships and delivering tailored solutions to ensure satisfaction and loyalty. My

expertise in effective communication, problem-solving, and proactive support

drives exceptional customer experiences and retention.

EXPERIENCE

Privilege banker 12/2020 - 04/2021

ICICI Bank Jaipur

Roles and responsibilities

* Managed relationships with high-net-worth clients, providing personalized

banking solutions.

* Advised clients on financial products, met sales targets, ensured compliance,

and delivered exceptional customer service

Identified opportunities for cross-selling and up-selling banking products to

existing clients.

+ Acquired new high-net-worth clients through referrals, networking, and targeted

marketing initiatives.

Customer Success Manager 09/2022 - Present

Biz365 tech Pvt Itd Jaipur

Shopivana is an e-commerce website building platform that doesn't require coding,

It offers a variety of themes and allows users to create websites with just a few

clicks

Roles and responsibilities

+ Guide new clients through the onboarding process and ensure a smooth

transition.

+ Build and maintain strong relationships with clients, understand their needs, and

provide proactive support.

* Conduct training sessions to farmiliarize clients with the platform or service.

* Actas a liaison between clients and internal teams, advocating for clients’ needs

and feedback.

Moritor client accounts, identify renewal and upsell opportunities, and achieve

revenue targets.

EDUCATION

MBA in MARKETING and HR 2020

International school of informatics and management, Jaipur (The

IIS university)

Bachelors of business administration 2017

The IIS University, Jaipur

Higher & Second Secondary Certificate 2014

India International School

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