Security Operations & Shift Commander Resume

Madeleine Jordaan

MADELEINE JORDAAN

Princeton, Texas 216-***-**** *******.*********@*****.*** AUTHORIZED TO WORK IN THE U.S. — NO SPONSORSHIP REQUIRED PROFESSIONAL SUMMARY

Security and operations professional with nearly 30 years of law enforcement experience, including 10+ years supervising shifts in a Provincial Joint Operational Centre. Experienced in team leadership, incident response, security operations, information systems, inspections, documentation, and working effectively in high-pressure environments. Reliable, professional, and quick to learn. CORE SKILLS

Security Operations • Team Supervision • Incident Response • Crisis Management • Operations Center Support • Documentation & Reporting • Information Systems • Compliance • De-escalation

• Microsoft Office

PROFESSIONAL EXPERIENCE

Warrant Officer / Shift Commander — Provincial Joint Operational Centre South African Police Service (SAPS), North West Province, South Africa Dec. 2015 – Mar. 2026

• Supervised shifts of operational personnel, assigned duties, and conducted briefings and debriefings.

• Coordinated responses to protests, crowd incidents, and other high-risk situations.

• Worked with multiple agencies to coordinate resources and support public safety.

• Inspected vehicles, equipment, documentation, and operational records to maintain readiness and compliance.

• Used vehicle tracking, mapping, and information systems to support operational decisions.

• Maintained accurate reports, logs, and incident documentation. Management Information Centre Officer

South African Police Service, Klerksdorp Police Station, South Africa Aug. 2007 – May 2013

• Managed crime and incident information, records, and reporting for station leadership.

• Maintained accurate operational data and ensured compliance with procedures.

• Coordinated information between shifts, departments, and operational personnel.

• Performed documentation reviews and quality control. Systems & Administrative Officer

South African Police Service, South Africa Dec. 1993 – Jul. 2007

• Managed information and administrative systems, records, and data entry.

• Maintained confidential records and controlled access to information.

• Ensured accurate documentation and timely system updates.

• Supported operational teams with administrative and information-management functions. EDUCATION

High School Diploma (Matric) — Hoër Volkskool Potchefstroom, South Africa 1990 RECOGNITION

20 Years Loyal Service Medal • 10 Years Faithful Service Medal • Inauguration Medal — South African Police Service

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