Data Analytics Graduate Federal Analyst

THOMAS KENNY

Beltsville, MD

301-***-**** *****************@*****.*** LinkedIn

PROFESSIONAL SUMMARY

Analytical and detail-oriented professional with nearly six years of federal government experience researching, investigating, and resolving complex taxpayer account issues in a fast-paced, high-volume environment. Experienced in analyzing information from multiple enterprise systems, interpreting complex regulations, and delivering accurate, customer-focused solutions while safeguarding sensitive financial data. Holds a Master of Science in Data Analytics with academic experience in statistical modeling, machine learning, SQL, Python, R, Tableau, and business intelligence tools. Recognized for sound judgment, adaptability, strong communication skills, and the ability to solve complex problems independently while collaborating effectively across teams. CORE COMPETENCIES

• Data Analysis • Research & Investigation • Problem Solving • Critical Thinking • Regulatory Compliance • Policy Interpretation • Customer Relations • Case Management • Enterprise Information Systems • Data Visualization • Statistical Analysis • Machine Learning Fundamentals • Process Improvement • Technical Communication • Documentation • Decision Making • Microsoft Office • Collaboration • Time Management • Adaptability

TECHNICAL SKILLS

Programming & Analytics: SQL, Python, R, Tableau, SAS Enterprise Miner, DataRobot Enterprise Systems: IDRS, AMS, IAT

Software: Microsoft Excel, Word, PowerPoint, Outlook PROFESSIONAL EXPERIENCE

Internal Revenue Service – Contact Representative

Beltsville, MD October 2020 – Present

• Research and resolve complex taxpayer account issues by analyzing information across multiple IRS enterprise systems while ensuring compliance with federal laws and agency procedures.

• Investigate account discrepancies by reviewing financial records, tax documentation, and system data to determine appropriate resolutions.

• Interpret complex tax regulations and provide clear guidance to taxpayers and authorized representatives.

• Manage a high-volume workload while maintaining accuracy, professionalism, and exceptional customer service.

• Exercise sound judgment to evaluate evidence and resolve unique taxpayer situations independently.

• Document account actions thoroughly to ensure compliance and continuity.

• Utilize IDRS, AMS, and IAT to research account histories and resolve inquiries.

• Protect confidential taxpayer information in accordance with federal privacy requirements.

• Communicate technical information clearly to individuals with varying levels of understanding.

• Informally mentor newer employees by sharing knowledge and procedural guidance. EDUCATION

Master of Science – Data Analytics

University of Maryland Global Campus

Bachelor of Arts – History

University of Baltimore

ACADEMIC PROJECTS

• Decision tree predictive modeling using R.

• Machine learning and ensemble modeling using SAS Enterprise Miner.

• Interactive dashboards and business reporting using Tableau.

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