Customer Support & Administrative Assistant

BOLATITO JANET OGUNSOLA

*******************@*****.*** 081********

Professional Summary

Customer-focused professional with experience in customer service, telesales, administrative support, data entry, and record management. Skilled in handling customer enquiries, resolving issues, following up with customers, maintaining accurate records, and communicating professionally across different channels. Proficient in Microsoft Word, Excel, and Google Workspace, with strong written communication, problem-solving, multitasking, and attention to detail. Comfortable working independently in remote and fast-paced environments

Professional Skills

•Administrative Support: Organizing information, documentation, and daily office activities efficiently.

•Professionalism & Confidentiality: Handling customer and company information responsibly and professionally.

• Customer Service & Communication: Communicating professionally with customers and handling inquiries effectively.

•Data Entry & Record Management: Maintaining accurate customer records and updating company databases.

•Problem-Solving & Negotiation: Handling customer concerns and negotiating solutions professionally.

•Customer Support & Written Communication: Handling customer enquiries professionally through written and verbal communication channels.

Professional Experience

Mathematics & Further Mathematics Teacher

Kings Klass Academy Ayobo, Lagos June 2025 – Present

• Communicated clearly with students, parents, and colleagues, responding to questions and resolving concerns professionally.

• Maintained accurate assessment records, reports, and student information.

• Managed multiple tasks and deadlines while maintaining attention to detail.

• Identified issues early and provided appropriate support and solutions.

Collection Officer

New Edge Finance Limited June 2023 – November 2023

• Documented daily collections and delinquent account activities by accurately updating the company database.

• Maintained organized records and supported the company’s debt recovery process.

• Handled account-related information professionally and maintained confidentiality when dealing with customer records.

Telesales Marketer

Eric Vista Limited November 2021 – August 2022

• Handled high volumes of customer calls and communicated product information clearly and professionally.

• Followed up with leads, maintained accurate records, and consistently worked toward sales targets.

• Built positive customer relationships through effective communication and timely follow-up.

• Supported team performance through accurate record-keeping and clear communication.

Customer Care Representative

Doubleplan Limited Lekki, Lagos March 2021 – September 2021.

• Provided day-to-day administrative and customer support, responding to enquiries via phone, email, and face-to-face communication.

• Managed customer requests, account updates, and follow-ups accurately and within required timelines.

• Maintained organized records of customer interactions and outstanding tasks.

• Coordinated with other departments to resolve issues and ensure smooth communication.

• Prepared and updated information and documentation as required.

• Handled sensitive customer information professionally and maintained confidentiality.

• Priortised multiple customer requests while maintaining professionalism and attention to detail.

Academic & Data Management Project

Student Grade Tracker (Microsoft Excel)

Designed a Microsoft Excel-based spreadsheet to record, monitor, and analyse individual student CA and examination scores across all three terms.

Used tracker data to identify low-performing students early and implement timely, targeted academic interventions.

Certifications

•National Youth Service Corps (NYSC)

•Jobberman soft skills acquisition

Education

Bachelor of Science Mathematics

Ekiti State University Ado-Ekiti, Ekiti

Additional Information

•Comfortable handling customer and company information professionally and confidentially

•Available for remote and on-site customer service roles

•Proficient in Microsoft Word, Excel, and Google Workspace

•Good problem-solving and conflict-resolution abilities

Contact this candidate