Transportation Customer Service Representative

Devon Graves

*** ******** ***, *** *, Lansdowne, PA 19050 United States • *********@*****.***

Dedicated and hardworking customer service professional with over 10 years of experience in the transportation industry. Experienced in assisting passengers, communicating effectively with customers and coworkers, and working in fast-paced environments. Reliable, professional, and committed to providing excellent customer service while maintaining a safe and positive experience for passengers. Provide professional and courteous customer service to passengers in a busy transportation environment.

Assist passengers with questions, directions, travel information, and other customer needs.

Communicate effectively with passengers, coworkers, and supervisors. Work well as part of a team to ensure smooth daily operations. Handle customer concerns professionally and work toward appropriate solutions.

Assist passengers with mobility and other special service needs when required.

Follow company policies, procedures, and safety requirements. Maintain a professional attitude while working in high-pressure and fast-paced situations.

• Demonstrate relility, punctuality, and a strong worn ethic. Customer Service - October, 2015 to Present

Amtrak New York - New York, NY

High School - 2011

Chester High School - Chester, PA

PROFESSIONAL SUMMARY

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WORK HISTORY

EDUCATION

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