Senior Executive Operations & Remote Assistant

DENISSE DEVIS

Senior Executive Operations Leader Business Operations Project Management

Charlotte, NC 541-***-**** **.*********@*****.*** Open to Remote & Hybrid Bilingual (English & Spanish) EXECUTIVE SUMMARY

Results-driven Executive Operations Leader with 10+ years of experience supporting C-suite executives and managing business operations across hospitality, technology, and corporate environments. Skilled in executive support, project management, process improvement, financial coordination (AP/AR), vendor management, CRM systems, and remote operations. Proven ability to anticipate business needs, optimize workflows, manage competing priorities, and improve operational efficiency in fast-paced environments. CORE SKILLS

Executive Operations • C-Suite Support • Business Operations • Project Management • Process Improvement

• Workflow Optimization • CRM Systems • AP/AR Financial Coordination • Vendor Management • Reporting

& Dashboards • Executive Calendar Management & Travel Coordination• Remote Operations • Microsoft Office Suite (Advanced Excel) • Cross-Functional Coordination PROFESSIONAL EXPERIENCE

Senior Executive Administrative Assistant & Office Manager FlyRight March 2026 – Present

• Provide high-level executive support to leadership by managing calendars, meetings, communications, confidential information, and daily administrative priorities to ensure seamless operations.

• Oversee office operations, internal workflows, and administrative processes while improving organization, efficiency, and team support.

• Support HR operations, including onboarding coordination, employee documentation, personnel records, and administrative support.

• Manage print room operations, including production coordination, quality control, inventory management, and workflow organization for internal book production and client materials.

• Assist clients and internal teams by coordinating requests, resolving operational needs, and providing professional communication and support.

• Coordinate vendors, office resources, documentation, reporting, and day-to-day operational activities to maintain an efficient workplace environment.

• Partner with leadership to identify process improvements, streamline administrative procedures, and support business objectives through proactive execution Internal Operations Manager (Project-Based) Private Technology & Operations Company Aug 2025 – Mar 2026

• Served as a strategic operations partner to executive leadership, supporting business priorities, operational planning, and daily execution across multiple initiatives.

• Managed end-to-end construction, technology, and operational projects, coordinating vendors, subcontractors, permits, timelines, and cross-functional teams to ensure successful project delivery.

• Developed executive presentations, operational reports, dashboards, and documentation to support data- driven decision-making and business planning.

• Designed and implemented SOPs, workflows, and process improvements that increased operational efficiency, improved communication, and supported scalable business operations.

• Managed executive communications, calendar coordination, meetings, and stakeholder collaboration across internal teams, clients, and external partners.

• Supported financial coordination, vendor management, project tracking, and operational reporting to improve visibility and ensure timely execution of business objectives. Senior Executive Administrative Assistant Fontainebleau Miami Beach Oct 2023 – May 2024

• Served as a trusted strategic partner to the CFO, CEO, and VP-level leaders, providing high-level executive support within a fast-paced luxury hospitality environment.

• Managed complex executive calendars, travel logistics, itineraries, meetings, and corporate events while coordinating leadership priorities.

• Prepared executive reports, financial documentation, presentations, and operational materials to support leadership decision-making and business planning.

• Managed confidential communications, executive correspondence, vendor coordination, and cross- functional collaboration across multiple departments.

• Coordinated projects and executive initiatives across Finance, Operations, Sales, Marketing, and Food & Beverage teams, ensuring alignment and timely execution.

• Supported executive priorities through workflow improvements, scheduling optimization, proactive problem-solving, and operational coordination.

Promoted to Accounts Payable / Accounts Receivable Specialist Fontainebleau Miami Beach May 2024 – Aug 2025

• Processed 500+ invoices weekly across 50+ departments, ensuring accuracy, compliance, and timely financial processing in a high-volume environment.

• Managed accruals, reversals, reclassifications, and vendor reconciliations while maintaining accurate financial records and reporting integrity.

• Supported accounts payable and accounts receivable operations, including invoice review, account reconciliation, discrepancy resolution, and aging report management.

• Utilized financial systems including Pas Unity (Sun) and Red Rock to maintain internal controls, support audit readiness, and ensure transaction accuracy.

• Partnered with vendors and internal departments to resolve payment issues, improve communication, and maintain efficient financial workflows.

Senior Executive Assistant to the CEO Transformational IT Leadership Apr 2016 – Jul 2023

• Served as the strategic business partner to the CEO and C-suite leadership, leading executive operations and providing high-level support to drive organizational priorities within a fast-paced technology consulting environment.

• Managed complex executive calendars, multiple executive inboxes, confidential communications, and competing priorities while ensuring seamless coordination across executives, clients, vendors, and cross- functional teams.

• Coordinated domestic and international travel, executive meetings, board meetings, conferences, and detailed itineraries to support business-critical initiatives.

• Developed executive presentations, advanced Excel reports, dashboards, and business documentation to support strategic planning, forecasting, operational reporting, and executive decision-making.

• Led cross-functional project coordination by partnering with executive leadership, technical teams, and business stakeholders to ensure successful execution of strategic initiatives.

• Served as Scrum Master and Quality Assurance (QA) Coordinator, facilitating Agile ceremonies, tracking sprint progress, supporting software testing, documenting defects, and collaborating with development teams to improve product quality and on-time delivery.

• Supported software implementation projects by coordinating testing activities, documenting business requirements, tracking deliverables, and facilitating communication between executive leadership and technical teams.

• Streamlined business processes, standardized operational workflows, and implemented process improvements that increased organizational efficiency and strengthened cross-functional collaboration.

• Built trusted relationships with executives, clients, vendors, and stakeholders through proactive communication, problem resolution, and exceptional client service.

• Leveraged Microsoft 365, Advanced Excel, CRM platforms, project management software, collaboration tools, and business technology solutions to improve productivity, reporting, and operational performance.

• Operated with a high degree of autonomy, anticipating executive needs, resolving complex business challenges, and ensuring continuity of executive and business operations. EDUCATION & CERTIFICATIONS

• Executive Administrative Assistant Professional Certification — Global Business Institute 2010

• Yoga & Meditation Instructor Certification — Yoga Alliance / NASM 2011

• Scrum Master Certification — Coursera 2022

• QA Software Testing & Coding Bootcamp Training — Coding Temple 2024 TECHNICAL SKILLS

Executive Operations • Business Operations • Project Coordination • Process Improvement • Workflow Optimization • CRM Management • Agile/Scrum Methodologies • Quality Assurance (QA) • Software Testing • Reporting & Dashboard Development • Data Analysis & Business Reporting • Process Documentation • Remote Operations

BUSINESS SOFTWARE & PLATFORMS

Microsoft 365 (Outlook, Word, Excel – Advanced, PowerPoint, Teams, SharePoint) • Google Workspace (Docs, Sheets, Drive, Calendar) • Atlassian (Jira, Confluence) • Salesforce • Monday.com • Asana • Trello • Smartsheet • Jobber • Dialpad • Zoom • Slack • DocuSign • Adobe Acrobat Pro • QuickBooks • Oracle • SAP • Pas Unity (Sun) • Red Rock

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