Remote Live Chat Customer Service Specialist
Resume:
DUANE HELVIE
Professional Customer Service Representative
Orlando, FL 32808
***********@*****.***
Summary
Self-driven Remote Customer Service Professional with a proven ability to exceed performance metrics and ensure long-term client satisfaction. Highly dependable and adept at intuitively solving complex problems in a virtual environment. Committed to proactive communication and delivering professional, high-impact results with minimal supervision.
Experience
Owner & Service Specialist Todd Jobs April 2025 - Present
●Managed all operations for a service-based business, maintaining a 100% client satisfaction rate through clear communication and reliable project delivery.
●Consulted directly with residential and commercial clients to diagnose technical issues, provide accurate cost estimates, and execute high-quality repairs.
●Streamlined scheduling and inventory procurement to ensure all projects were completed on time and within budget, demonstrating strong self-management and organizational skills.
Lead Assembly Specialist Addison HVAC July 2022 - April 2025
●Supervised the assembly of complex HVAC components, ensuring all units met rigorous ISO 9001 quality standards before shipment.
●Facilitated technical training for new hires, improving team production efficiency by providing clear instructions and troubleshooting support.
●Collaborated with engineering teams to interpret technical blueprints, identifying and resolving assembly discrepancies to prevent production delays.
Business Owner Mr Tuffy’s Home Renovations September 2012 - December 2018
●Directed full-scale home renovation projects, coordinating between material suppliers and clients to deliver customized solutions.
●Cultivated long-term client relationships through proactive problem-solving and a commitment to high-quality craftsmanship.
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Skills
CRM Platforms: Zendesk, Salesforce, HubSpot, Zoho CRM
Communication Tools: Slack, MS Teams, Zoom, G-Suite, Discord
Service Delivery: Multi-channel (Phone, Email, Live Chat), Conflict Resolution, Ticket Management
Soft Skills: Time Management, Self-Directed Problem Solving, Adaptability
Tech Literacy: Remote Hardware/Software Troubleshooting, Data Entry, Digital Documentation
Education
●Customer Service Excellence Certificate
HubSpot Academy (2023)
●Remote Work Productivity Certification
Linkedin Learning (2022)
●High School Diploma Chesaning High School, Chesaning, MI
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