Security & Customer Service Professional

Tabatha Irizarry

Bronx, NY ***** +1-347-***-**** *****************@*****.***

Professional Summary

• Seeking a position that will allow me to utilize my strong customer service background and mulit-tasking while still o ering opportunities for advancement within the company

• Authorized to work in the US

• Worked with elderly individuals develop relationships

• Bilingual English/Spanish

• Basic computer skills

Work Experience

Front Desk Monitor

Project FIND New York, NY

May 2025 to Present

• Greet all visitors entering facility ensure all guest and contractors are all sign in and out

• Monitor all entrances,exits, and cameras

• follow assigned emergency procedures.

• Handle and assist in crises situation

Security O cer

Madison Security Group Bronx, NY

June 2024 to April 2025

• Securing Residental Buildings through out the bronx

• Worked at retail locations

• Greeting all visitors and residents

• Followed assigned procedures in emergency situations Security Guard

Win eld security New York, NY

November 2023 to May 2024

Make sure the building is safe and secured.

Make sure all guest sign in and out.

Patrol to make sure building safe.

In case of an emergency follow procedure and make sure to ll out correct paperwork. Overnight Patient Generalist

MedRite New York, NY

July 2023 to November 2023

• Patrol building

• ensure all guest and visitors was properly signed in and assist with any issues

• Basic level computer skills; Microsoft Word

• Follows assigned procedures in emergency situations Stocker

SKIMS New York, NY

May 2023 to May 2023

• Packing and sorting through merchandise

• Transport Merchandise to selling oor in pop up

Store Manager

BabyCottons New York, NY

July 2022 to January 2023

• Cash handling

• Count the register

• Close and open the store

• Dis arm and arm the alarm system

• Maintain an organize store

• Provide customer-focused service; welcome customers to the store and assist them with requests

• Check and respond to email and phone messages

• Making deposits

• Creating schedules

• Inventory control

• Phone orders

• Merchandising

• Conducting interviews

Personal Assistant

Ti any & Co. New York, NY

October 2021 to January 2023

• Help shoppers complete orders

• Find and locate merchandise

• Assist with boxing and wrapping items

• Basic computer skills

Assistant Manager

BabyCottons New York, NY

May 2022 to July 2022

• Cash handling

• Count the register

• Close and open the store

• Dis arm and arm the alarm system

• Maintain an organize store

• Provide customer-focused service; welcome customers to the store and assist them with requests

• Check and respond to email and phone messages

• Making deposits

• Creating schedules

• Inventory control

• Phone orders

• Merchandising

• Conducting interviews

Key Holder

BabyCottons New York, NY

March 2022 to May 2022

• Cash handling

• Count the register

• Close and open the store

• Dis arm and arm the alarm system

• Maintain an organize store

• Provide customer-focused service; welcome customers to the store and assist them with requests Cashier/Customer Service

FAO Schwarz New York, NY

October 2018 to July 2019

• Cash handling

• helping clients nd what they most desire

• candy expert

• toy demonstrator

• stock

• personal assistant

Personal Shopper

Instacart New York, NY

November 2015 to January 2018

Managed merchandise and stock with meticulous record keeping and organization ● Sorted and distributed grocery orders

• Communicated with vendors daily to check the status of orders

• Assisted and advised shoppers on purchases.

Film Crew

AMC Theatres New York, NY

December 2014 to October 2015

Maintained clean and neat concession stand workspace.

• Performed various opening and closing duties on a daily basis. ● Attended all required training and service meetings.

• Ensured regular stocking of all supplies and food materials. Cashier/Customer Service

Toys 'R' Us New York, NY

November 2013 to October 2014

• Provided high-quality customer service to optimize customers

• Initiated inventory control measures to sustain stock levels, and helped to order new inventories.

• Managed and maintained displays as indicated by planograms & end cap instructions.

• Cash handling skills

• problem solving

Front Desk Agent and Night Auditor

Education

High school diploma

Louis D Brandeis High School New York, NY

September 2012 to June 2014

Bachelor's degree

Skills

Front desk Two-way radio communication Microsoft O ce Sales Active listening Scheduling (Less than 1 year) Emergency communication Phone Orders (Less than 1 year) Customer support School experience CCTV Communication skills Physical security compliance enforcement Security alarm response Employee orientation Assistant manager experience Physical security experience within technology industry Managing physical security teams - Largest physical security team managed (6-10 team members) Google Docs Zoom Microsoft Project Filing Computer operation Cash handling Stakeholder negotiation Slack Regular stakeholder meetings Care plans Retail sales Stakeholder analysis Stakeholder relationship building Typing Project nal report preparation Microsoft PowerPoint Management Clerical experience Interviewing Data entry Pricing Microsoft Excel (2 years) Con ict resolution

Project management - Project management experience (Less than 1 year) Inventory control COVID testing (Less than 1 year) Microsoft Excel Windows Customer service Serving Store management Stakeholder expectation management Evacuation procedures Perimeter security enforcement Project task coordination Physical security incident reporting software Physical security incident response Physical security incident reporting CPR Microsoft Word Managing business operations teams - Largest business operations team managed (11-20 members) Deposits (Less than 1 year) Loss prevention EHR systems Clinic Hospitality Lessons Learned Reporting Post-project review Patient monitoring Project management in government First aid Supervising experience Personal assistant experience Fire safety procedures Physical security experience within government industry Physical security mobile apps Time management Physical security experience within banking industry Payroll Event planning Cash register Medical administrative support Physical access control Stocking Computer skills Physical security experience within retail industry Outpatient Microsoft Access O ce management Physical security emergency response Patrolling Project sign-o con rmation

Managing business operations budgets - Largest business operations budget managed (More than $1M) Achieving project delivery timelines - Shortest project delivery timeline achieved (3-6 months) CCTV surveillance Project monitoring Merchandising Recruiting Microsoft Teams Administrative experience Leadership Retail management Experience working with students

Languages

Spanish - Intermediate

English - Fluent

Certi cations and Licenses

Guard Card

October 2025

8 hr security training

September 2025

16 hr security guard training

September 2025

Certi ed Security O cer (CSO)

Loss Prevention Quali ed

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