System Analyst

JOHN FOSU

BUSINESS SYSTEMS ANALYST

570-***-**** ***********@*****.*** Allentown, PA

EXECUTIVE SUMMARY

Business Systems Analyst with experience delivering enterprise public health technology solutions through business analysis, system implementation, User Acceptance Testing (UAT), stakeholder engagement, technical documentation, and workflow optimization. Key contributor supporting North Dakota's statewide migration from the Maven disease surveillance platform to the InductiveHealth ATLAS system. Experienced supporting enterprise applications for 60+ internal users and 100+ external public health partners, with prior administration of 100+ Microsoft Dynamics 365 users during the state's COVID-19 response. KEY HIGHLIGHTS

• Administer enterprise Electronic Disease Surveillance Systems (EDSS) supporting statewide public health operations

• Led User Acceptance Testing (UAT) across 50+ business workflows

• Validated and tracked 30+ software defects and enhancement requests

• Managed secure access for 160+ internal and external system users

• Coordinated Primary.Health implementation supporting ETOR, ELR, and ND HIN interoperability

• Authored SOPs, user guides, and training documentation

• Collaborate with cross-functional stakeholders to deliver enterprise technology solutions PROFESSIONAL EXPERIENCE

Disease Surveillance System Coordinator ND Health & Human Services 2020- Present

• Administer enterprise disease surveillance systems (Maven and InductiveHealth EDSS), supporting statewide public health operations while managing secure access for 60+ internal and 100+ external users.

• Gather business requirements and translate operational needs into functional system requirements, workflow improvements, and technical solutions.

• Lead User Acceptance Testing (UAT) for North Dakota's migration to InductiveHealth EDSS, coordinating test planning, execution, and implementation readiness across 50+ business workflows.

• Track, validate, and prioritize 30+ defects and enhancement requests using Jira, partnering with software developers to verify fixes and support production releases.

• Coordinate implementation of Primary.Health lab integration, supporting Electronic Test Orders and Results

(ETOR), Electronic Laboratory Reporting (ELR), and interoperability with the North Dakota Health Information Network (ND HIN).

• Configure enterprise applications, including workflows, forms, reports, security roles, and user permissions; previously administered 100+ Microsoft Dynamics 365 user accounts during North Dakota's COVID-19 response.

• Develop dashboards, operational reports, and workflow improvements that improve data quality and support public health decision-making.

• Produce administrator guides, SOPs, implementation documentation, quick reference guides, and training materials while delivering onboarding and technical support to internal and external users.

• Collaborate with epidemiologists, software vendors, and cross-functional teams to deliver enterprise system enhancements and successful technology implementations. EDUCATION

MS Information Systems Engineering &

Management

(In Progress)

Harrisburg University of Science and Technology

Master of Science in Analytics

(2018-2020)

Dakota State University

TECHNICAL SKILLS

• Business Analysis: Business Analysis Requirements Gathering Workflow Analysis Process Mapping System Implementation Technical Documentation User Acceptance Testing (UAT)

• Enterprise Applications: Microsoft Dynamics 365 Maven Disease Surveillance System Primary.Health InductiveHealth Jira Azure DevOps

• Systems & IT: Enterprise Applications Administration Identity & Access Management (IAM) Technical Support Database Management System Integration

• Data & Analytics: Power BI SQL Python R Data Modeling Data Visualization Reporting & Dashboards

• Process Improvement: Workflow Design Automation Productivity Optimization

• Project & Collaboration: Project Coordination Stakeholder Engagement User Training

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