Executive Assistant & HR/Admin Operations Support

ERICA CASTRO

CONTACT ) **********@*****.***

n 703-***-****

n Alexandria, 22312, VA

SUMMARY

Detail-oriented and reliable Executive Assistant with 8+ years supporting senior leadership in fast-paced remote and hybrid environments. Experienced in Human Resources support, recruiting coordination, employee onboarding, training facilitation, and CRM data management. Strong background in workflow optimization, digital communication, remote team coordination, federal travel systems, confidential document handling, and systems management. Adept with Google Workspace, Microsoft Office Suite, QuickBooks, and various CRM/ATS platforms. WORK EXPERIENCE

Remote / Hybrid

03/2025 – Present

Freelance Administrative & Business Support

Freelance

• Provide remote administrative and business support on a project basis.

• Manage digital documents, scheduling, communications, and data organization.

• Support workflow coordination, research, and day-to-day operational needs. Remote-Hybrid

10/2023 – 03/2025

Travel Specialist / Junior Data Analyst

National Oceanic and Atmospheric Administration (NOAA)

• Managed remote travel ticketing requests while meticulously maintaining accurate digital records.

• Enforced compliance with federal travel and expense policies utilizing E2.

• Coordinated executive travel arrangements, VIP itineraries, and multi-time-zone scheduling to enhance operational efficiency.

• Supported internal audits through thorough documentation and reporting practices.

• Facilitated virtual onboarding and compliance workflows, ensuring all processes adhered to regulations.

ERICA CASTRO

WORK EXPERIENCE

Remote-Hybrid

09/2022 – 05/2023

Travel Specialist

U.S. International Development Finance Corporation

• Supported procurement and supplier onboarding processes using ServiceNow for streamlined operations.

• Coordinated logistics for global meetings and conducted virtual contract reviews to ensure accuracy.

• Prepared digital board meeting materials and efficiently managed virtual workflow processes.

• Assisted HR and training teams during onboarding sessions and briefings, enhancing employee integration.

Washington DC

08/2020 – 08/2022

Administrative Assistant / CaC Operator

Government Accountability Office (GAO)

• Produced correspondence and reports within remote workflows, ensuring timely communication.

• Handled confidential digital records while serving as a remote point of contact, maintaining confidentiality and professionalism.

• Supported training scheduling and tracked HR documentation for effective record-keeping. Arlington Virginia

11/2019 – 11/2020

Administrative Assistant

National Guard Bureau

• Managed executive calendars, coordinated remote travel planning, and facilitated virtual meeting arrangements.

• Assisted HR staff with onboarding support and maintained digital employee files for efficient access.

Cumberland Maryland

09/2017 – 11/2019

Call Representative

Active Network

• Coordinated bookings and maintained spreadsheets to support bookkeeping tasks efficiently.

• Managed customer data through CRM systems, ensuring accuracy and accessibility.

• Provided onboarding and system training for new staff, facilitating a smooth transition into their roles.

EDUCATION

Virginia

12/2025 – Present

Computer Science - Cybersecurity Analyst

Per Scholas

ERICA CASTRO

SKILLS

• Remote Administrative Operations

• Remote calendar management

• Virtual meeting coordination

• (Zoom/Teams)

• Digital document preparation

• Travel planning

• Expense processing

• Vendor onboarding

• Procurement support

• Workflow improvement

• Process optimization

• Human Resources

• Recruiting

• Recruiting coordination

• Candidate scheduling

• HR onboarding

• Employee file management

• Training support

• Virtual training facilitation

• Job posting management

• Applicant screening

• Compliance documentation

• Policy support

• New-hire digital paperwork

• I-9 E-Verify assistance

• E2 (E2 Travel System)

• Concur

• ConcurGov

• ServiceNow

• SharePoint

• HR/Training workflow systems

• Google Workspace (Docs, Sheets, Drive, Meet, Forms)

• Microsoft Office Suite (Word, Excel, Outlook, Teams, PowerPoint)

• CRM ATS (HubSpot, Salesforce, Bullhorn, Zoho, etc.)

• QuickBooks (invoicing, expense tracking, reporting)

• Data reporting

• Analysis tools

LANGUAGES

Spanish — Native Proficiency

Contact this candidate