Remote Office Manager & Administrative Operations
Resume:
SUSAN TAVERAS
Office Manager Administrative Operations Customer Service Sales Support
Fort Lauderdale, Florida
954-****-*** *****.*******@*****.***
PROFESSIONAL SUMMARY
Experienced and highly organized Office Manager and Administrative Professional with 4+ years of office management experience supporting daily business operations, customer service, sales, invoicing, cash-flow management, licensing applications, compliance, and confidential records management. Skilled at coordinating multiple departments, managing administrative processes, maintaining accurate records, and communicating professionally with clients, contractors, insurance professionals, and business partners. Strong ability to manage competing priorities while maintaining an organized, efficient, and professional office environment.
PROFESSIONAL EXPERIENCE
ELITE MANAGEMENT CAPITAL
Office Manager 2024 – Present
● Manage the day-to-day administrative and operational functions of the office, ensuring business activities are organized, timely, and efficiently handled.
● Provide professional customer service and communicate directly with clients, contractors, vendors, and business professionals.
● Manage invoicing, payment tracking, cash-flow records, and commission payments.
● Maintain and organize confidential client and business records, ensuring sensitive personal information is handled securely and appropriately.
● Manage digital files, documentation, notes, applications, and administrative records to maintain accurate and easily accessible information.
● Manage website content and assist with maintaining the company's online presence.
● Coordinate licensing services for construction contractors through the Florida Department of Business and Professional Regulation (DBPR).
● Prepare and submit state licensing applications and supporting documentation on behalf of contractors.
● Request and review required credit reports and assist clients with gathering documentation needed for licensing applications.
● Communicate with government agencies, clients, and other professionals to follow up on applications, documentation, and outstanding requirements.
● Handle general office administration, scheduling, correspondence, data entry, document preparation, and other daily operational responsibilities.
● Assist with sales activities, client follow-up, and maintaining ongoing customer relationships.
XAMPROS
Applications Manager 2023 – 2024
● Managed client applications and administrative processes while ensuring documentation was complete, accurate, and properly organized.
● Provided customer service and by communicated with clients regarding applications, documentation, account information, and follow-up requirements.
● Maintained confidential client records and ensured files were properly documented and organized.
● Coordinated with multiple departments to ensure applications and customer requests were handled efficiently.
● Assisted the insurance department with customer service, client outreach, renewals, and account follow-up.
● Contacted existing and former clients regarding insurance renewals and additional coverage opportunities.
● Communicated with insurance underwriters and assisted with obtaining information and resolving client-related issues.
● Followed up with clients regarding policy renewals and potential opportunities to expand or update their coverage.
● Assisted with general administrative duties and supported daily office operations across multiple departments.
AMERICAN INCOME LIFE
Insurance Agent 2020 – 2022
● Sold and serviced life insurance products through direct client communication, lead generation, and outbound calling.
● Conducted cold calls and followed up with prospective and existing clients.
● Educated clients on available insurance products and assisted them through the enrollment process.
● Completed applications and maintained accurate client records and documentation.
● Provided ongoing customer service and assisted clients with questions regarding their insurance coverage.
● Managed client information while maintaining professionalism and confidentiality.
● Adapted sales and customer service activities during the COVID-19 period as business conditions changed.
ARISE ONLINE SOLUTIONS — AGERO ROADSIDE ASSISTANCE Roadside Assistance Customer Service Representative 2017 – 2021 (overlapped part-time)
● Provided remote customer service and roadside assistance coordination through the Arise work-from-home platform.
● Handled high-volume inbound calls from customers experiencing vehicle breakdowns, lockouts, flat tires, towing needs, and other roadside emergencies.
● Assisted frustrated and distressed customers while maintaining a calm, professional, and solutions-focused approach.
● Coordinated roadside assistance and towing services with available service providers.
● Monitored service requests and followed up when providers were delayed or failed to arrive.
● Rescheduled roadside assistance with alternate towing or service providers when necessary.
● Escalated complex customer issues to managers and supervisors according to established procedures.
● Documented customer interactions, service requests, escalations, and resolutions accurately.
● Worked independently in a remote environment while meeting customer service and performance expectations.
EDUCATION
UNIVERSITY OF FLORIDA
Bachelor of Fine Arts (BFA)
Bachelor of Arts/Science in Electronic Media and Graphic Design CORE SKILLS
● Office Management
● Administrative Operations
● Customer Service
● Sales & Client Relations
● Invoicing & Payment Tracking
● Cash-Flow Administration
● Commission Processing
● Data Entry & Record Management
● Confidential Information Management
● Document Preparation
● Application Processing
● Licensing & Compliance Support
● DBPR Licensing Applications
● Insurance Administration
● Client Follow-Up
● Website Management
● Microsoft Office & Online Business Systems
● Multi-Department Coordination
● Problem Solving & Escalation Management
● Remote Customer Service
● Organization & Time Management
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