Remote Office Assistant - Healthcare Admin & Billing

IRIS THOMAS

Phone: 330-***-****

Email: *******@*****.***

PROFESSIONAL SUMMARY

Highly organized Executive Administrative Professional experienced in supporting executive leadership, healthcare operations, office administration, medical billing, customer service, and business operations. Proven expertise coordinating schedules, managing confidential records, processing medical billing and insurance documentation, preparing reports, and improving operational efficiency. Experienced working alongside healthcare providers while maintaining HIPAA compliance and delivering exceptional patient and customer service. Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), CRM systems, database management, project coordination, and cross-functional collaboration.

CORE COMPETENCIES

* Executive Administrative Support * Time Management

* Healthcare Administration * Problem Solving

* Medical Billing & Insurance Claims * Team Collaboration

* Patient Relations * Vendor Relations

* HIPAA Compliance * Process Improvement

* Medical Records Management * Operations Management

* Calendar & Schedule Management * Customer Service

* Executive Calendar Management * Data Entry

* Meeting Coordination * CRM & Database Management

* Office Management * Microsoft PowerPoint

* Project Coordination * Microsoft Outlook

* Report Preparation * Microsoft Excel

* Microsoft Word * Account & Bank Reconciliation

PROFESSIONAL EXPERIENCE

THE HOWARD CENTER

Marketing Specialist January 2025 – Present

Coordinate administrative support for healthcare operations, provider outreach, and departmental initiatives.

Collaborate with physicians, healthcare professionals, and internal departments to improve patient engagement and community awareness.

Maintain confidential patient and operational information while ensuring HIPAA compliance.

Prepare reports, presentations, correspondence, marketing materials, and executive documentation.

Coordinate meetings, schedules, outreach events, and project timelines.

Track departmental performance metrics and maintain accurate records.

Support multiple departments while managing competing priorities in a fast-paced healthcare environment.

THE TRUSTED TOOLBOX

Customer Service Associate October 2021 – November 2024

Managed high-volume inbound and outbound customer communications.

Scheduled appointments and coordinated field technician routing and logistics.

Maintained accurate customer records using CRM software.

Processed invoices, documentation, and administrative records.

Resolved customer concerns while consistently delivering exceptional service.

Supported office operations through scheduling, reporting, and administrative coordination.

OS NATIONAL

Escrow Support Specialist January 2019 – March 2020

Reviewed and maintained escrow documentation for accuracy and regulatory compliance.

Coordinated communication between lenders, title companies, attorneys, and internal departments.

Resolved documentation discrepancies to ensure timely closings.

Maintained confidential records and delivered exceptional customer service while managing multiple deadlines.

NAZIK MEDI TRANS, INC.

Office Manager / Medical Billing Specialist July 2010 – January 2019

Managed daily office operations, executive support, scheduling, payroll processing and payroll support, and transportation logistics.

Processed medical billing, insurance claims, payment posting, invoicing, payment and account reconciliation.

Verified insurance eligibility and assisted with claim submissions, follow-up, and payment resolution.

Maintained confidential patient, employee, and business records in compliance with HIPAA regulations.

Coordinated executive calendars, meetings, employee schedules, and operational reporting.

Supported payroll administration by maintaining employee time and attendance records, reviewing payroll information for accuracy, and assisting with payroll processing.

Served as the primary point of contact for patients, employees, physicians, insurance representatives, vendors, and business partners.

Implemented office process improvements that increased operational efficiency by 75%.

Assisted with hiring, on-boarding, employee training, and administrative reporting.

EDUCATION

Youngstown State University Business Administration

Mahoning County Career & Technical Center Computer Specialist Program

South High School Distributive Education

TECHNICAL SKILLS

Microsoft Word • Microsoft Excel • Microsoft Outlook • Microsoft PowerPoint • Google Workspace • CRM Software • Data Entry • Medical Billing Systems • Scheduling Software • Database Management • Electronic Records Management

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