Front Desk Manager and Hospitality Leader

Jacquez Cal

Indianapolis, IN

Phone: 470-***-****

Email: ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused hospitality professional with over 6 years of experience managing front desk operations in a hotel environment. Skilled in customer service, team leadership, conflict resolution, and administrative support. Proven ability to oversee daily operations, train staff, resolve guest concerns, and maintain a positive guest experience. PROFESSIONAL EXPERIENCE

Front Desk Manager

Baymont Hotel Indianapolis, IN

2018 – Present

• Supervise daily front desk operations and staff members

• Deliver exceptional customer service and ensure guest satisfaction

• Manage reservations, check-ins, and check-outs efficiently

• Resolve guest concerns and complaints in a professional manner

• Train and mentor new employees

• Process payments and maintain accurate cash-handling records

• Coordinate with housekeeping and maintenance teams

• Maintain guest records and prepare daily reports

• Operate multi-line phone systems and respond to inquiries

• Assist with scheduling and administrative duties EDUCATION

High School Diploma

Graduated: 2012

CORE SKILLS

Customer Service, Team Leadership, Front Desk Operations, Guest Relations, Conflict Resolution, Cash Handling, Administrative Support, Scheduling, Data Entry, Microsoft Office, Telephone Support, Multitasking, Time Management, Problem Solving, Communication ADDITIONAL SKILLS

Inventory Management, Record Keeping, Attention to Detail, Adaptability, Reliability, Team Collaboration, Customer Retention, Sales Support, Training & Development, Office Administration, Professionalism, Decision Making

REFERENCES

Katie Salts – General Manager (Available Upon Request)

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