Customer Service & Reservations Specialist

Andre Marc Baron

Customer Service Representative

**** **** **** **

Orlando, FL 32810

Cell # 908-***-****

Email: ***************@*****.***

Professional summary

Customer Service Representative with a solid foundation in reservations management and customer service conversion, with 4 years of experience enhancing customer satisfaction and retention. Demonstrates proficiency in appointment setting, sales, and lead generation, supported by strong organizational skills and a keen attention to detail. Committed to delivering exceptional service and fostering positive customer relationships, focusing on achieving results and continuous improvement. Skills

Appointment setting, Lead Generation, Customer Service Reservation Management, Time Management, Empathy

Interpersonal, Multitasking, Communications

Employment history:

Nike (Remote) Customer Conversion Specialist

September 2024 - present

• Assisting Customers

• Tracking Orders

• Retention

• Solve customer issues promptly, enhancing service quality.

• Excalations

Princess Cruise Line Reservation Specialist

February 2021 - October 2023

• Manage reservations,ensuring customer satisfaction and optimal rates.

• Enhance booking efficiency through strategic coordination.

• Utilize analytical skills to improve reservation processes.

• Solve customer issues promptly, enhancing service quality. Education

• Foster strong client relationships, boosting satisfaction and repeat bookings Ocoee High School - Ocoee, FL, Grad

June 2010

Languages

English Spanish French Creole

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