Data Center IT Operations & Field Services Expert

COREY D. TABRON Sr. Littleton, NC ***** 252-***-**** *************@*****.*** LinkedIn: www.linkedin.com/in/corey-tabron-0aa92355

PROFESSIONAL SUMMARY

●Seasoned IT and Operations Professional with over 10 years of experience in Enterprise and Hyperscale Data Center environments. Proven expertise in hardware lifecycle support, cabling infrastructure, and real-time asset management using tools like ServiceNow, Nlyte, and Linux-based utilities. Strong background in deploying, decommissioning, and maintaining mission-critical systems in compliance with SLAs. Adept at coordinating with cross-functional teams and vendors to optimize operational workflows, manage asset databases, and ensure uptime for large-scale infrastructure.

CORE COMPETENCIES

DCIM standard operating procedures for Data Center Operations & Support of Field Service Engineering. Business/Team Management SLA & RMA Compliance Cloud & IaaS, PaaS, Infrastructure (WCS, Azure, Microsoft) IMACD Lifecycle Server & Network Hardware Support (Dell EMC, AMD, ZT Systems, Truist, ) TCP/IP, DNS, DHCP, VoIP, WAN/LAN Escalation Resolution & Root Cause Analysis Project Planning & Execution.

PROFESSIONAL EXPERIENCE

Quality Computer Services – Littleton, NC / Independent IT Field Technician Sept 1995 – Present

Deliver on-site technical support, equipment installation, and network configuration for small businesses and corporate clients. Perform diagnostics, repair, asset tagging, and systems deployment. Maintain long-term customer relationships through exceptional service and technical accuracy. Generate detailed service documentation and handle business financials. Network Refresh, Installation of single / multimode and console cabling. Network Decommissioning for Hotels, Restaurants, Retail Stores ect. Using Service Now as the reporting software for workflow.

Matlen Silver / Truist Data Center – Zebulon, NC Field Service Technician (6mth Contract) Aug 2024 – February 2025

Installed Trunks, Patch Pannels, Water Falls for Single and Multimode Fiber cabeling. Decommissioned Network Devices ranging from Switches to SAN, WAN devices. Executed deployment of hyperscale infrastructure (servers, network, and storage). Escorted and collaborated with external vendors to support datacenter triage. Managed cabling infrastructure and asset lifecycle tracking. Performed Site survey for Rack Stack installations for New Equipment using ServiceNow and Nlyte. Utilized ServiceNow to log, assign, and document daily tasks, change requests, and asset movement for real-time visibility and audit compliance. Used Nlyte to manage asset configuration, location tracking, and decommission workflows, ensuring accurate rack-level documentation for audits and planning. Conducted end-to-end site surveys for new hardware installations, ensuring layout compliance and updating both ServiceNow and Nlyte for seamless project handoffs.

Microsoft Data Center (via Sunrise & ZTsystems) – Boydton, VA Field Service Technician (Contract) Jan 2024 – Jun 2024

Performed RMA processes and warranty compliance for ZT server hardware using ServiceNow. Supported diagnostics and firmware upgrades using Linux-based scripts and command-line tools across AMD and ZTSystems platforms. Ensured uptime through proactive issue resolution and SLA adherence. Executed deployment of hyperscale infrastructure (servers, network, and storage). Escorted and collaborated with external vendors to support datacenter triage. Managed cabling infrastructure and asset lifecycle tracking. Provided GPU rack support within high-density compute environments. Conducted technical break/fix for ZT Systems equipment. Supported 24x7x365 mission-critical operations under tight SLAs. Integrated ServiceNow and DCIM workflows to manage asset tagging, hardware deployment, and decommissioning, aligning data center operations with enterprise ITAM standards.

C&J’s Ambulette NEMT Inc. – Roanoke Rapids, NC CEO / Program Director Nov 2018 – December 2024

Founded and scaled a successful non-emergency medical transportation company. Managed over 20 drivers and EMTs across multiple counties. Built partnerships with DSS, DHHS, ModivCare, and regional healthcare providers. Oversaw compliance, scheduling, billing, and vehicle logistics.

Dell/EMC ESI Services – Microsoft Data Center – Boydton, VA Sr. Field Services Analyst / Team Lead Jun 2012 – Jun 2019

Led a team supporting core infrastructure for Microsoft’s IaaS operations. Diagnosed network issues using VMware, Citrix, SQL tools. Managed logistics of parts distribution and warranty replacements. Installed Trunks, Patch Pannels, Water Falls for Single and Multimode Fiber cabling. Decommissioned Network Devices ranging from Switches to SAN, WAN devices. Executed deployment of hyperscale infrastructure (servers, network, and storage). Escorted and collaborated with external vendors to support datacenter triage. Managed cabling infrastructure and asset lifecycle tracking. Performed Site survey for Rack Stack installations for New Equipment using ServiceNow for project reporting and Nlyte for location verification and port disconnect for Decomm.

Dell EMC Hardware Certification ITIL v4 Foundation,

●TECHNICAL TOOLS & SYSTEMS

Microsoft Azure, VMware, Citrix Dell OpenManage, iDRAC, EMC Support Tools LinPE, WCS, OCS, Lab01 SQL Remote Desktop, SCCM, Active Directory Network Monitoring Tools (SolarWinds, PRTG) Microsoft Office Suite, Excel Reporting NLYTE, ServiceNow

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