Certified Pharmacy Technician & Billing Specialist

LS

LATOYA SPIGNER

***************@*****.*** +1-470-***-**** Charlotte NC WWW: Bold Profile

Seasoned certified pharmacy technician professional offering 17 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes. Versatile billing Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 17-year career in pharmaceuticals. Known for excellent attention to detail and great work ethic. Pharmacy Technician Experience

Typing

Compounding Medications

Medical Billing

Cash Handling

Insurance Verification

Anatomy Knowledge

HIPAA

Order Entry

Medical Terminology

Medical Records

Physiology Knowledge

Aseptic Technique

ICD-10

Medical Office Experience

Computer Operation

Medical Coding

Hospital Experience

Data Entry

ICD-9

Certified immunizer (3 years)

Phone Etiquette

Expert Problem Solving

Guardian Pharmacy of the Piedmont

Charlotte, NC

Pharmacy Billing Specialist

12/2023 - Current

Developed and implemented specialized procedures for customer service operations.

Generated reports to track performance metrics of team members. Researched and analyzed customer feedback to identify areas of improvement.

Atrium Health Charlotte, NC

Certified Pharmacy Technician (CPhT)

08/2022 - 12/2023

I'm responsible for filling medications as well as mailing patients medications daily

Im also responsible for Maintaining the inventory of medications and supplies, along with working with insurance companies on behalf of the patient.

Walgreens Charlotte, NC

Certified Pharmacy Technician

09/2015 - 08/2022

Assist Pharmacists in filling 175+ prescriptions each day by locating and dispensing orders precisely and efficiently

Verify insurance eligibility and coverage; recognized as processing the highest number of insurance claims within team

Calculate drug dosages and prepare prescription labels for Pharmacist approval

Closely monitor inventory levels and outdated products; improved filing system to ensure inventory record accuracy, using Microsoft Excel. Summary

Skills

Experience

CVS Health Atlanta, GA

Pharmacy Technician

02/2005 - 06/2014

I worked as a pharmacy technician where I established pharmacological knowledge, attention to details, teamwork, good numeracy skills, and computer competencies.

Bethune-Cookman University Daytona Beach, FL

Secondary School Education in Biology

01/2006

Orangeburg Wilkinson Orangeburg, SC

High school diploma

06/2002

Active State Board of Pharmacy Registered Technician PTCB Certification

Pharmacy Technician Certification

Certified immunizer

Education and Training

Certifications

Additional Information

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