Office Administrator & Administrative Support

SHIVANI SHIVANI

Medicine Hat, Alberta, Canada 604-***-**** ***********@*****.***

OFFICE ADMINISTRATOR ADMINISTRATIVE SUPPORT CUSTOMER SERVICE Administrative and customer service professional with experience supporting office operations, documentation, client service, staff coordination, inventory, and day-to-day business activities. Experienced in maintaining accurate records, handling confidential information, preparing documentation, communicating with clients and team members, and working in fast-paced environments. Strong organizational, problem-solving, and computer skills with a practical approach to completing tasks accurately and on time. Permanent Resident of Canada and eligible to work in Canada. CORE SKILLS

Administrative Support • Office Operations • Document Preparation • Data Entry • Record Keeping • Customer Service • Client Communication • Scheduling Support • Inventory Coordination • Staff Coordination • Confidential Records • Microsoft Office & Computer Applications • Filing & Documentation • Problem Solving • Conflict Resolution • Time Management • Multitasking • Workplace Safety & Compliance

PROFESSIONAL EXPERIENCE

Assistant Shift Manager

Redcliff Family Foods, Redcliff, Alberta July 2024 – July 2025

• Supervised daily shift activities and supported efficient workflow, staffing, and customer service operations.

• Assigned tasks and coordinated workloads based on business priorities and staffing needs.

• Communicated shift updates, operational concerns, and inventory information between employees and management.

• Maintained accurate inventory information and supported stock replenishment and record keeping.

• Supported onboarding, training, and coaching of new employees.

• Handled customer concerns professionally and helped resolve service issues.

• Completed opening and closing procedures while following company policies, security requirements, and workplace standards.

• Maintained a clean, safe, organized, and professional work environment. Cake Decorator

Sobeys, Medicine Hat, Alberta May 2024 – August 2025

• Managed customer cake orders, requests, and order details with attention to accuracy and deadlines.

• Coordinated production schedules and ensured orders were completed accurately and on time.

• Communicated with customers and team members to clarify requirements and support customer satisfaction.

• Maintained food safety, hygiene, and workplace compliance standards.

• Worked effectively in a deadline-driven environment while balancing multiple customer and production requirements. Retail Store Supervisor

New Heights Convenience, Medicine Hat, Alberta February 2024 – May 2024

• Supported daily store operations, staff workflow, and customer service activities.

• Maintained accurate financial and inventory records and followed workplace policies.

• Provided onboarding, coaching, and performance guidance to staff members.

• Handled customer concerns and worked with employees to resolve service issues.

• Supported smooth day-to-day operations in a busy customer-facing environment. Administrative Assistant

New Trends Canada Immigration Inc., Surrey, British Columbia August 2022 – October 2023

• Prepared and organized client documentation, reports, correspondence, and administrative materials.

• Maintained confidential records and supported accurate data entry and record keeping.

• Supported client communication and coordinated day-to-day office activities.

• Worked with team members to improve administrative workflows and keep office processes organized.

• Handled documentation carefully while maintaining accuracy and confidentiality. Bakery Associate / Cashier

Walmart, Surrey, British Columbia August 2021 – November 2023

• Provided customer service and supported daily operations in a high-volume retail environment.

• Processed transactions and handled cash accurately while following workplace procedures.

• Supported inventory and product-related tasks and maintained accurate information.

• Communicated effectively with customers and colleagues and contributed to a positive work environment.

• Supported quality, presentation, and workplace standards. Supervisor

Tim Hortons, Surrey, British Columbia October 2019 – June 2020

• Supported frontline operations and coordinated staff activities in a fast-paced service environment.

• Provided staff coaching, scheduling support, and performance feedback.

• Monitored workplace safety and compliance procedures.

• Communicated with staff and customers to support effective service delivery and customer satisfaction. EDUCATION

Bachelor of Business Administration (BBA) – Energy Management Yorkville University, New Westminster, Canada April 2023

Diploma in Computer Applications (DCA) Nice Computer Institute, Hoshiarpur, India ADDITIONAL INFORMATION

Permanent Resident of Canada • Eligible to work in Canada • Strong adaptability in multicultural environments • Experience working with diverse populations • Available for office administration, client service, program support, and community-focused roles

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