Clinical Operations, Phlebotomy & Research Coordinator

ANGELICA SANTAMARINA

Clinical Administrator Medical Assistant Phlebotomist Clinical Research Coordinator

North Miami, FL 786-***-**** ********@*****.***

Professional Summary

Healthcare professional with 14+ years of experience in clinical operations, patient care, phlebotomy, medical administration, and clinical research. Known for delivering compassionate patient care, maintaining HIPAA compliance, coordinating providers and patients, and supporting fast-paced healthcare environments. Seeking a clinical, administrative, or research position where I can contribute immediately.

Professional Experience

Clinical Administrative Assistant / Medical Assistant / Phlebotomist

Miami Rescue Mission Clinic – Miami, FL

May 2016 – May 2024

Provided front- and back-office support for a high-volume medical clinic.

Performed venipuncture, EKGs, vital signs, specimen collection, and assisted with minor procedures.

Maintained accurate electronic patient records while ensuring HIPAA compliance.

Scheduled appointments, managed medical inventory, and coordinated patient care.

Phlebotomist / Clinical Research Coordinator

BioCollections Worldwide, Inc. – Miami, FL

Apr 2018 – May 2022

Collected specimens according to clinical research protocols.

Obtained informed consent and maintained study documentation.

Entered accurate patient data into Case Report Forms (CRFs).

Coordinated scheduling, participant communication, and administrative tasks.

Customer Service Representative

Marriott Vacation Club International – Orlando, FL

Aug 2015 – Apr 2017

Resolved customer concerns and assisted with reservations, scheduling, and billing inquiries.

Health Insurance Agent (Plan Base Enroller)

Optum / Kaiser Permanente – Orlando, FL

Sep 2014 – Aug 2015

Educated members on health insurance options and completed compliant enrollments.

Education

Miami Dade College – Medical Campus

Medical Assisting & Phlebotomy

2008–2011

Contact this candidate