Administrative & Customer Service Professional

Dorothy Young

Administrative and Customer Service

Washington, DC

Professional Summary

To seek an administrative professional position in a challenging environment. Over 20 years of experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem- solver who gets the job done.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Specialist Administrative

Chenega Naswik-Washington, DC

August 2025 to Present

As a Visitor Access Security Specialist, I used several DOD Systems to permit access. Greeting and/or escorting Senior Officials, visitors, current workers and visitors into Navy Yard buildings. Coding access to rooms and offices for eligible parties. Adding or deleting profiles. Researching individual security accesses. Many more duties as assigned.

Outgoing Correspondence

Manager

Mantech Inc.-Washington Navy Yard, DC

December 2025

Process ingoing and outgoing correspondence for Navy engineering. Updating trackers, responding to new updates and documentation requests from Senior officials. Records Management Clerk

Chickasaw Nation Industries-Washington, DC

August 2024 to November 2024

Served as Records Management Clerk. Developing a system for executive assistants and office documents. Developing a SOP for in/out processing of contractors. All office duties as assigned Program Assistant

Chenega Corporation-Washington, DC

August 2021 to July 2024

Serves as a Program Assistant in the Middle East Vetting Office for USAID. Assisting officials in all areas of the Vetting process. I am responsible for entering data into Sharepoint. Attending meetings and taking notes. Transcribing and distributing when and where necessary. Coordinating events and planning meetings, schedules and itineraries. Sending emails, letters and reports. Many other duties as assigned. Administrative Records Specialist II

Dept. Of State/ Extreme Solutions-Washington, DC

December 2018 to January 2021

Working in Authentications. Receiving authentication request via mail and walk -ins. Reviewing documents for eligibility. Entering all cases into DARTS system. Answering questions and making relevant changes via appointment and status lines. Opening all mail and preparing documents for further processing. Preparing burn bags and getting documents ready for disposal. Entering information into Sharepoint. Using excel and other relevant programs for the job. Using Q-flow system and many other duties as assigned. Performs cashiering responsibilities. Serves as backup supervisor and Lead Records Support II position.

Customer Service Associate

Walmart-Washington, DC

December 2014 to July 2018

Responsible for ensuring guest satisfaction during all aspects of their shopping experience, handling guest complaints and compliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash drawer, activate gift cards, phone cards, handle requests for money orders, and other duties assigned. Administrative Assistant

Census Bureau-Silver Spring, MD

August 2013 to November 2014

Performs general clerical duties to include but not limited to: photocopying, faxing, mail distribution and filing. Coordinates and maintains records for staff office space, phones, company credit cards and office keys. Creates and modifies various documents using Microsoft Office. Conducted interviews with respondents while explaining the purpose of Census and repercussions. Poll Worker

US Board of Ethics-Washington, DC

October 2012 to November 2013

Conducts assigned duties at assigned polling site on Election Day. Duties can include issuing ballots to registered voters, registering voters, monitoring the voting equipment, explaining how to mark the ballot or use the voting equipment or counting votes.

Enumerator

Department of Commerce-Silver Spring, MD

April 2010 to July 2010

Responsible for dropping off census questionnaires at dwellings in a specified area and listing the address of each dwelling, conducting in-person interviews to obtain completed questionnaires, collecting census information from people living in collective dwellings (for example, hospitals, hotels, nursing homes and school residences), contacting respondents by phone and in person to obtain completed questionnaires. Administrative Assistant

Capital Terrace Apartments-Washington, DC

December 2000 to October 2008

Responsible for answering telephones and taking messages, distributing incoming mail, operating scanners, facsimile machines and photocopiers; creating documents, spreadsheets and presentations; completing expense reports and other accounting forms; answering routine inquiries from clients, agents and brokers. Provided clerical support to agents and brokers during the sales process. This involves photocopying sales documents, scheduling closing dates and securing public information about a property.

Homemaker

Washington, DC

November 1989 to November 2000

Perform basic household tasks; cooking, errands-running, laundry, cleaning and maintenance, plan and cook meals according to family's personal preferences while keeping nutrition value in mind, decorate homes in order to create an inviting environment for owners, dust and mop floors and wash down bathrooms, wash windows and clean doors, dust surfaces and furniture, vacuum and wash carpets on a periodic basis, perform upkeep and minor repairs of the house, wash dishes and flatware, organize family belongings appropriately, create shopping lists, purchase groceries and other household items, maintain budgets by developing and overseeing expenditure, pay house bills and keep record of credit payments, oversee children by feeding, bathing, grooming and dressing them, assist children with homework and recreational activities, organize social activities and facilitate play dates, run errands to the post office, bank or car cleaners, report unsafe conditions to prevent hazards, provide personal assistance to the elderly by helping in feeding, toileting and walking, iron clothes and ensure that they are folded neatly and put away properly.

Courier

USPS-Washington, DC

October 1988 to August 1989

Bundle mail in preparation for delivery or transportation to relay boxes, deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks, enter change of address orders into computers that process forwarding address stickers, hold mail for customers who are away from delivery locations, leave notices telling patrons where to collect mail that could not be delivered, maintain accurate records of deliveries, meet schedules for the collection and return of mail, record address changes and redirect mail for those addresses.

Jr. Accounting Clerk

ADT Security Systems-Washington, DC

August 1988 to September 1988

Perform accounting and clerical functions to support supervisors. Record business transactions and key daily worksheets to the general ledger system. Input type vouchers, invoices, checks, account statements, reports, and other records. Work with adding machines, calculators, databases and bank accounts.

Military Pay Supervisor

Dept of Defense-Fort Belvoir, VA

March 1985 to July 1988

Responsible for providing advice and guidance on more complex/difficult matters of military pay processing and automated system, determines and processes a variety of military pay entitlements and allowances, codes data into the system, and performs audits on pay transactions, plans work to be accomplished by subordinates, establishes priorities, and assigns and reviews work of the unit, performs internal personnel administration, and management tasks keeping employees informed of policies, procedures and goals of management as they relate to the unit, identifies and analyzes problem areas considering alternative solutions, and selects the most appropriate course of action, and ensures timely, accurate, and efficient processing of military pay transactions. Military Pay Examiner

Dept of Defense-Washington, DC

September 1982 to February 1985

Responsible for the duties of which are to administer, supervise, or perform quasi-legal work involved in developing, examining, adjusting, reconsidering, or authorizing the settlement of claims filed by veterans, their dependents and beneficiaries, in regard to disability compensation, disability pension, death pension, death compensation, National Service Life Insurance and U.S. Government Life Insurance, as well as other Veterans Administration administered benefits. Military Pay Clerk

Military District of Washington-Washington, DC

October 1980 to September 1982

Responsible for maintaining disbursing files and preparing periodic financial reports, receive, review, prepare and compute travel vouchers, process pay documents, review contracts, invoices, and receiving reports, prepare payment vouchers in accordance with various government regulations. In addition, performed cashier duties.

Education

Some college in Psychology

North Carolina A&T State University-Greensboro, NC August 1979 to June 1980

High school diploma or GED

Mckinley High School-Washington, DC

August 1976 to June 1979

Skills

• Financial auditing (3 years)

• Data management

• Communication skills

• Personal assistant experience

• Clerical experience

• Web accessibility

• Filing

• Ellucian

• DoD experience

• Computer skills

• Microsoft Office

• Documentation review

• clerical (10+ years)

• Operations management

• SharePoint

• Customer Care

• Document management systems

• Customer Support

• RETAIL SALES (6 years)

• DocuSign

• Cash register

• Medical records

• Data Entry

• Accounting

• Senior Care

• FileNet

• Computer literacy

• Records management

• Accounts payable

• Customer Service (10+ years)

• Phone etiquette

• Customer service

• Computer hardware

• Office management

• English

• Cash handling

• Leadership

• Word processing

• Time management

• Clerical Experience

• Management

• Balance sheet reconciliation

• General Ledger Accounting

• Administrative experience

• Databases

• Financial analysis

• CSR

• Sales

• Microsoft Word

• Lending

• Microsoft SharePoint

• Microsoft Access

• Microsoft Excel

• Office experience

• Supervising experience

• Microsoft Powerpoint

• General ledger reconciliation

• Adobe Acrobat

• Front desk

• Accounts receivable

• Military

• Typing

• Analysis skills

• Retail sales

• General Ledger Reconciliation

• Personal Assistant Experience

• Senior care

• Information management

• Document management

• Project management

• Call Center

• Cooking

• Research

• Real estate law

• Program management

• Budgeting

• Executive administrative support

• Organizational skills

• Information governance

• Technical writing

• Windows

• RECEPTIONIST (10+ years)

• General ledger accounting

• Authentication

• Payroll

• Microsoft Outlook

• accounting (8 years)

Certifications and Licenses

First Aid Certification

Driver's License

Additional Information

Skills

• Customer Service, Problem Solving, Microsoft Office, Typing 45wpm, Interpersonal Skills, Administrative & Clerical, Switchboard, Accounting

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