Remote HR & Operations Specialist

FRANCESCA DIMARTINI

MELVILLE, NY ***** • 646-***-**** • *********.*********@*****.***

HR SPECIALIST with extensive experience handling performance management, talent acquisition, benefits administration, and employee relations to safeguard retention rates and enable company growth. Dedicated office manager capable of balancing competing projects and priorities in fast-paced environments through superb time management and organizational skills. Loyal problem solver with a proven track record of implementing process improvements that boost efficiencies and generate savings. Friendly team player committed to building open, honest, and accountable workplace cultures. AREAS OF EXPERTISE

Human Resources (HR)

Office Management

Employee Relations

Talent Acquisition

Process Improvement

Benefits Administration

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

The Rizzuto Law Firm - Uniondale, NY 02/2026 - Present Director of Operations

● Manage the Intake Team and Client Experience to ensure client satisfaction through regular check-ins, surveys, and service improvements.

● Oversee Marketing Director and all aspects of Business Development

● Operations Management. Streamline workflows, case management, and intake systems to maximize efficiency and client satisfaction.

● Finance & Budget Management. Analyze key financial metrics, identify revenue opportunities, and implement cost-saving strategies. Manage vendor relationships and optimize office budget under time and financial constraints

● Responsible for all areas of Human Resources and talent development Xcel Brands, Inc. – New York, NY 09/2016 – 2/2026

Director of Human Resources & Office Operations

●Worked in an HR Director and Office Manager capacity at a consumer product and brand management company, overseeing employee relations, benefits administration, policy development, onboarding and training, performance management, regulatory compliance, vendor relations, and facilities management.

●Championed a positive office and corporate culture, implementing team building activities, professional development, and celebratory events while establishing an open-door policy for HR that encouraged accessibility and comfort; improved employee morale and reduced turnover.

●Served as the point of contact for all company-wide communications, ensuring that messages were delivered with clarity, professionalism, and transparency.

●Directed process improvements including digitizing HR procedures, streamlining organizational workflows, and negotiating vendor contracts to attain more than $1M in cost savings over a three-year period.

●Spearheaded an office relocation by crafting work-from-home procedures, preparing workstations, and facilitating any unique employee and team needs; generated cost savings via space downsizing.

●Revised and updated office manuals and handbooks, safeguarding adherence to federal and state requirements to ensure regulatory compliance while meeting all management directives. J&M Business Operations Consulting – Huntington, NY 08/2014 – 08/2016 Office Manager & HR Consultant

●Provided consulting services for various small businesses, assisting with human resources (HR), customer service, sales, and daily office operations to increase efficiencies and facilitate growth. FRANCESCA DIMARTINI *********.*********@*****.***

Reed Elsevier (Parent Company of Lexis Nexis) – New York, NY 06/1997 – 08/2014 Region Facilities Director Regional Office Manager – GRE & CS

●Supervised a range of real estate, facilities management, and office operations to ensure 41 locations across the Eastern US and Canada operated effectively and in alignment with business strategies.

●Developed and maintained relationships with vendors, property landlords, and property management to meet tenant needs; negotiated favorable contracts to secure cost savings.

●Oversaw a staff of seven managers in delivering hands-on support for all office services, including mailroom operations, reception, and administrative functions with a total staff of 43.

●Received several promotions across tenure, earning increased responsibilities due to dedication, work ethic, leadership, performance, and loyalty.

●Applied project management skills to guide capital improvement initiatives and office relocations, consistently completing projects within deadlines while sustaining cost-effectiveness. Previous Experience: Cullen & Dykman – Assistant HR Director Shaw Licitra – Office Manager EDUCATION

Bachelor of Science (BS), Business Administration: Adelphi University

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