Customer Service Professional
Resume:
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TANOYA FORBES
Customer service professional with experience providing friendly, efficient, and reliable support to customers. Skilled in communication, problem-solving, handling customer concerns, and maintaining a positive attitude in fast-paced environments. Dedicated to creating positive customer experiences while working effectively as part of a team.
SKILLS
Verbal and Written communication
Problem-solving
Conflict Resolution
Adaptability
Time Management
Active Listening
Attention to Detail
EDUCATION
Northern Caribbean University
August 20, 2026 - pending
Bachelor of Science in Criminal Justice
Belair High School
October 2023 – June 2024
3 CAPE units
Bishop Gibson High School
September 2018 – June 2023
7 CSEC
HOBBIES
Running
Travel
Volunterring
WORK EXPERIENCE
Sutherland Global Services
October 2024 – July 2026
Provided professional customer service and support in a fast-paced BPO environment. Assisted customers with inquiries, concerns, and account-related issues while maintaining a high level of professionalism and accuracy. Handled customer interactions through phone and other communication channels, resolved problems efficiently, documented customer information, and worked towards meeting company performance and quality standards.
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