Case Manager and Admissions Support Professional
Resume:
Andrea Clarke
*** *.*. **** ******* Miami, FL ***37
**************@*****.***
OBJECTIVE: To use my knowledge and skills in furthering my career development and growth within an aspiring growing company.
WestCare Pembroke Pines
Case Manager Jan 2025 - Current
• Conduct 1 on 1 client meetings to discuss personalizing individual plans. goals, housing expectations and coercing a treatment plan between client and physician.
• Connecting clients to external community services such as housing, food, vocational training, transportation, and medical.
• Documentation of phone call records and career planning sessions in daily admissions reports.
• Ensured all compliance requirements were met/satisfied and that all payments were made using company practices and procedures.
• Acting as a liaison between the client, family, and treatment team, and attending meetings or court hearings on the client's behalf.
• Recording all services, sessions, and treatment plan changes in the Electronic Health. Record (EHR) systems according to licensing and Medicaid standards.
• Tracking client progress, performing monthly reviews, and preparing reports for caseworkers, probation officers, or the court.
• Act as the primary advocate for consumers, providing direct support and individual case management sessions.
• Administer evidence-based screenings, conduct needs assessments, and develop individualized service plans with clients and their families. Victory College of Nursing Fort Lauderdale, FL
Posting Specialist Oct 2023 - Dec 2025
• Counsel and advise prospective students, applicants, and family members about admission requirements, application status and other opportunities at Victory College of Nursing.
• Explain admissions decisions and steps needed for all applicant types to take regarding achieving admission to Victory College of Nursing.
• Daily calls with energy and enthusiasm to prospective students to schedule an on-campus planning session.
• Consistent follow-up with prior inquiries and future students.
• Collaborate with the admissions team to develop new strategies.
• Refer students to appropriate areas around the university to obtain support and take care of onboarding tasks.
• Daily calls with energy and enthusiasm to prospective students to schedule on-campus career planning sessions.
• Documentation of phone call records and career planning sessions in daily admissions reports.
• Works with Assistant Director of Admission at the campus to develop and implement procedures that will support admissions policies and facilitate student recruitment and admissions, assists with developing new undergraduate and graduate transfer recruitment plans to campus.
Butterfly Effects Deerfield Beach, FL
Payment Posting Specialist Jun 2023 - Oct 2023
• Post all payment and adjustments to all healthcare related claims.
• Maintained accuracy of 98% or higher to ensure accurate payments being provided.
• Balanced daily payment batches prior to issuing payments.
• Initiated and entered refunds accordingly and identified any overpayments in a timely manner.
• Regularly communicated any abnormalities with management to document any trends.
• Prepare bank deposits daily in addition to submitting underpayment and denial information to appropriate collectors for follow up.
• Follow up to ensure timely resolution for cash balance errors and bank reconciliation. Metro PCS Pembroke Pines, FL
Corporate Sales Associate May 2006 - Nov 2022
• Assisted customers in various tasks such as obtaining new phone service, adding additional lines to existing accounts/customers. Discussing billing, mobile phone upgrades, and other phone service inquiries.
• Cross trained and attended in-person and virtual training in order to be updated on new technology and services being offered by the company.
• Developed positive customer relationships while maintaining store operations and standards.
• Researched complex issues using multiple applications/screens in order to find resolution and assist prospective and new customers.
• Maintained Sales goals and sales metrics to maintain high quality service and meet company standards.
• Assisted with taking payments via credit/debit cards, cash and other methods accepted by the company.
• Ensured all compliance requirements were met/satisfied and that all payments were made using company practices and procedures.
Farrah’s Angels Daycare Ctr North Miami Beach, FL
Pharmacy Customer Svc Advocate Sept 2005 - Sept 2006
• Process calls, appointments, answers questions and complaints, and relays and receives information about campus material.
• Responds to telephone or personal inquiries regarding organization, functions and services including admissions, financial aid, registration, academic calendar, counseling services, workshops and related information.
• Serves as first contact with parents who are experiencing problems or need to express complaints; works towards problem solving and customer satisfaction/understanding in a professional, friendly manner.
• Assisted and facilitated enrolment process, web registration, kiosk registration, student schedules and other program changes.
• Assisted parents by basic interpretation and explanation of daycare policy, procedures and state rules/statutes.
• Provided general and specific information to parents in regards to Day care regulations by way of telephone, web or in person.
• Assisted with daily paperwork including electronic documents by way of printing, faxing, filing, email and other in person documentation.
Qualifications:
• Motivated to exceed managerial expectations.
• Made ethical decisions based upon a mixture of analysis, experience and judgment.
• Excellent Problem-Solving Skills.
• Planning, prioritizing and organizing.
• Motivated to exceed company and personal expectations.
• Punctual with excellent time-management and multitasking skills.
• Great Decision-making skills.
• Attention to Details.
• Able to work independently requiring minimum
supervision.
• Able to take ownership of all assigned
tasks.
• Excel in a fast-paced work environment.
• Equally adapt in a team environment or during individual assignments.
• Trust-worthy requiring minimum
supervision.
• Strong Interpersonal skills.
• Strong data-entry skills.
• Great leadership skills.
• Ability to diffuse difficult situations, strong negotiation abilities.
• Computer Skills: MS Word, Excel, Power Point, QuickBooks, Internet.
Academics:
Colorado Technical University Feb 2024 - July 2025 Masters health Care Management (MS)
Florida Memorial University Aug 2004 - Aug 2008
Bachelors in Social Science Miami, FL
Miami Beach Senior High School- High Aug 1999 - Aug 2003 High School Diploma Miami Beach, FL
References – Available Upon
Request
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