Student Worker with Customer Service Excellence
Resume:
Madison Anderson
Student Worker
Contact
Denton, TX 76201
*************@*****.***
Objective
As a Psychology student at University of North Texas, I strive to gain knowledge that will not only excel me in my personal career path but will allow me the access and skills to help others manage, ensure, and promote mental health in everyday life. I have many years of experience in customer service, healthcare, and sports officiating.
Education
Guyer High School
Graduating Class of 2024
3.9 GPA
Texas Woman’s University
Dual Credit Program
4.0 GPA
Dallas Baptist University
Honors Scholars Academy
President’s List Scholar
Psi Chi Honors Society
Alpha Chi Honors Society
Sigma Tau Delta
3.89 GPA
Key Skills
Customer Service
Patient Care Communication
Problem Solving
Mediation
Attention to Detail
Time Management
Adaptability
Practice Management Systems
EMR systems
Experience
August 2026 - Current
Server Shark Club Northlake
May 2026 - August 2026
Dispatcher Dallas Baptist University
March 2025 - July 2026
Administrative Assistant Start Your Growth Counseling
January 2026 - May 2026
Women’s Advocate Prestonwood Pregnancy Resource Center
August 2025 - February 2026
Special Needs Nanny; Down Syndrome Focus Private Family
August 2025 - April 2026
Patient Care Coordinator BloomMed, LLC
January 2025 - February 2026
Event Coordinator and Office Assistant Aspen Haus Associates
August 2024 - Current
Baby Sitter / House Sitter / Pet Sitter Private Family
March 2022 – November 2023
Receptionist Benefit Verification • Preferred Dermatology Partners
August 2020 - August 2025
Soccer Official Referee • U.S. Soccer Federation Referee Program
Responsibilities
Server - (Current) Professional and personable server at Shark Club Sports Bar & Grill in Northlake, providing high-quality guest service in a fast-paced, upscale dining environment. Skilled in greeting and serving guests, accurately taking food and beverage orders, operating POS systems, processing payments, recommending menu items and specials, and managing multiple tables during busy shifts and sporting events. Collaborates closely with kitchen staff, bartenders, hosts, and management to ensure timely, accurate service while maintaining a clean, welcoming, and professional atmosphere.
Dispatcher - (Previous) Served as the primary point of contact for emergency and non emergency calls, receiving requests for service from students, faculty, and staff. Evaluated the nature, location, and priority of each incident and dispatched appropriate personnel or resources, including campus police, security, and transportation units, in accordance with established protocols. Monitored radios, alarm systems, and tracking software to maintain situational awareness, and documented all calls, dispatches, and follow up actions in departmental databases. Coordinated with local law enforcement, fire, and EMS when necessary to ensure timely and effective response to campus incidents. Provided clear, concise communication between field units and campus offices, and completed routine administrative tasks such as incident reports, shift logs, and coverage updates.
Administrative Assistant - (Previous): Provided administrative support in a fast-paced therapy office by scheduling appointments, answering client inquiries, managing records, and maintaining a welcoming front office environment. Assisted with intake paperwork, coordinated communication between clients and therapists, and ensured confidential handling of sensitive information.
Patient Care Coordinator - (Previous): Coordinated comprehensive patient care within a busy family medicine practice using Elation EHR and Spruce Messaging System to manage documentation, scheduling, and patient communication. Maintained accurate electronic health records, updated patient charts, and ensured HIPAA compliance. Verified insurance coverage, obtained prior authorizations, and addressed billing-related inquiries. Served as a primary point of contact for patients, providing education on treatment plans, medications, and preventive care. Collaborated closely with physicians and clinical staff to improve workflow efficiency and enhance patient experience.
Special Needs Nanny - (Previous): Provided individualized, compassionate care for children with developmental, physical, and/or behavioral disabilities with a specialized focus in Autism and Down Syndrome
Office Assistant - (Previous): Assisting in event planning, setup and breakdown for Psychology practice providers - enabling patient access to providers via call screening process; managing provider schedules through online platform.
Referee (Previous): Demonstrating extensive knowledge of rules and statistical policies, enforcing all rules during games, officiating games in a fair manner, and interacting with players in a respectful and cooperative manner
Medical Receptionist (Previous): Patient chart creation - Management of multi-location clinical schedules for 22 providers, 14 locations and multiple specialties; patient satisfaction, patient care coordination and verification of financial responsibility through verification of insurance eligibility. Assisted in claim submission and payment posting via EMR/PM system. Data entry and chart consolidation as needed – assisted in integration of “paper charts” to EMR system.
References
Gregory Coleman – Previous Teacher
940-***-**** ********@*********.***
Lisa Sparkman – Previous Employer
940-***-**** ****************@*****.***
Stephanie Cudjoe - Physician / Owner
972-***-**** *******@*****-***.***
Tamolyn Williams Psychologist / Owner
903-***-**** ********@*****.***
Stephanie Huckabee - Family Friend
714-***-**** *********@*****.***
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