Administrative Executive Support Specialist

Keisha Wells

Raleigh, NC 984-***-**** *********@*****.***

Professional Summary

Dedicated and detail-oriented administrative professional with 15 years of experience supporting executives, managing office operations, and delivering exceptional client service. Skilled in coordinating meetings, preparing contracts and reports, and ensuring seamless office workflows. Recognized for professionalism, organization, and the ability to anticipate team needs in fast-paced environments.

Core Skills

●Administrative & Executive Support

●Client Service & Communication

●Meeting & Event Coordination

●Proposal & Contract Preparation

●Financial Reporting & Reconciliation

●Records & Database Management (IMS, SharePoint)

●Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Office Organization & Workflow Improvement

Professional Experience

Department of Public Safety – Raleigh, NC

Administrative Assistant II Apr 2022 – June 2026

Manage daily operations of Diagnostic Centers using OPUS database; compile and analyze weekly/monthly reports

●Designed a standardized document system to track inmate flow, improving reporting accuracy and efficiency across centers.

Developed and maintained electronic and paper-based systems for 7 contract employee records.

Provide high-level administrative support to 3 supervisors and the Diagnostic Specialist team, ensuring all assignments are completed on time.

North Carolina Association of Educators, Inc. – Raleigh, NC

Contractor Aug 2012 – Dec 2012

●Delivered responsive customer service, resolving membership inquiries and account issues.

●Processed EFT enrollment and maintained accurate member banking records for monthly payment scheduling.

●Updated membership records in IMS database to maintain compliance and accuracy.

Office Manager Oct 2005 – Jun 2012

●Oversaw daily office operations, including equipment maintenance, supply management, and staff support.

●Reconciled monthly membership records using Excel and IMS; served as liaison between members and employer payroll departments to ensure accurate deductions.

●Implemented workflow improvements using Outlook to streamline communications across members, staff, and governance.

●Drafted professional correspondence, prepared reports, and coordinated special projects.

●Organized and maintained filing and archival systems for office transactions and records.

Education

East Carolina University – Greenville, NC

Bachelor of Science in Business Education Dec 2013

Technical Skills

Microsoft Word, Excel, PowerPoint, Outlook QuickBooks OPUS SharePoint Procurement IMS Database Notary

Contact this candidate