Entry-Level IT & Cybersecurity Support Specialist

ANITA ANIGBOGU

Houston, TX 832-***-**** **********@*****.*** linkedin.com/in/anita-anigbogu-a939a01ba

PROFESSIONAL SUMMARY

Entry-level IT professional with a B.S. in Computer Information Systems and hands-on experience in technical support, cybersecurity, data analysis, documentation, and customer service. Skilled in troubleshooting technical issues, reviewing system data, documenting resolutions, and supporting risk and compliance activities. Detail-oriented, adaptable, and comfortable working independently in remote, collaborative environments.

EDUCATION

University of Houston — B.S., Computer Information Systems May 2026

Focus: Cybersecurity Minor: Technology Leadership & Innovation Management GPA: 3.7/4.0

Relevant Coursework: Cybersecurity, Network Security, Information Assurance, Linux Administration, Cloud Computing, Python, SQL, Systems Analysis & Design

PROFESSIONAL EXPERIENCE

University of Houston — Information Technology Assistant Feb 2023 – Jun 2026

Houston, TX

•Delivered first-line technical support and troubleshooting to 100+ faculty, staff, and students, resolving hardware, software, and network connectivity issues to minimize downtime across campus computer labs and offices.

•Set up, configured, and maintained classroom and lab computers, printers, and AV/network equipment across multiple departments, proactively escalating recurring or security-related incidents to senior IT staff.

•Logged, tracked, and resolved 200+ service requests through a campus IT ticketing system, improving response turnaround time and maintaining accurate hardware and software asset inventory records.

Amazon Web Services (AWS) — Cloud Support Engineer Intern May 2025 – Aug 2025

Dallas, TX

•Provided remote technical support to customers experiencing EC2, IAM, VPC, and Security Group issues, troubleshooting problems and communicating clear resolutions.

•Investigated customer requests by reviewing configurations, system logs, and account information to identify root causes and determine appropriate next steps.

•Reviewed IAM policies and access controls to identify security risks and support least-privilege requirements.

•Documented troubleshooting steps, customer interactions, and resolutions to maintain accurate case records and knowledge-base articles.

•Collaborated with cross-functional teams in an Agile environment to escalate complex issues, track progress, and ensure timely resolution.

RELEVANT PROJECTS

Security Operations & Incident Response Lab (Splunk SIEM) 2026

•Configured Splunk to ingest security event logs and built searches to investigate 15+ simulated attack scenarios, documenting findings and recommended containment actions.

•Used Wireshark and Nmap to analyze network traffic and validate suspicious activity in support of incident investigations.

Systems Analysis & Requirements — Booking & Business Management Platform (Capstone) 2025

•Gathered stakeholder requirements and translated customer needs into user stories and technical specifications to guide development of a web-based booking platform.

•Led a cross-functional team of five, coordinating sprint planning and stakeholder communication; documented system workflows and data requirements for accurate project records.

TECHNICAL SKILLS

Technical Support: Troubleshooting, Customer Service, Incident Escalation, Root-Cause Analysis, Technical Documentation, Knowledge-Base Articles

Risk & Compliance: Vulnerability Assessment, Information Assurance, NIST Cybersecurity Framework, RMF Concepts, MITRE ATT&CK

Data & Analysis: Excel, SQL, Python, Data Validation, Data Quality Review, Reporting

Security & Systems: Splunk, Wireshark, Nmap, Linux, IAM, Log Analysis, Access Control

Productivity & Collaboration: Microsoft Office, Jira, Agile, Remote Team Collaboration, Process Improvement

CERTIFICATIONS & LEADERSHIP

•CompTIA Security+ (In Progress) AWS Solutions Architect – Associate AWS Developer – Associate AWS AI Practitioner Six Sigma Yellow Belt

•National Society of Black Engineers (NSBE) — FEB Program Chair: Coordinated weekly professional development and networking events, increasing member engagement by 15%.

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