Administrative & Title Processing Specialist

Santhearsa Bolden

Lithonia, GA 404-***-**** *****************@*****.***

Professional Summary

Detail-oriented administrative and customer service professional with extensive experience in title processing, records management, and client support. Proven ability to manage high-volume workloads, resolve discrepancies, and maintain accurate documentation. Seeking a remote opportunity in customer support, claims, or back-office operations.

Professional Experience

First Investors Servicing Corporation – Atlanta, GA

Repossession Specialist May 1997 – Present

- Process and manage repossession title documentation accurately and efficiently

- Resolve title discrepancies with dealers and DMV offices

- Maintain and organize incoming title records

- Coordinate with auction departments to ensure title readiness

- Communicate with collectors and liquidation teams to maintain accuracy

- Track and follow up on outstanding dealer title demands

PCA Health Plans of Georgia – Atlanta, GA

Enrollment Specialist March 1996 – November 1996

- Processed health insurance applications

- Prepared reports for over 350 accounts

- Provided backup customer service support for inbound calls

American Security Group, Inc – Atlanta, GA

Corrections Operator December 1995 – February 1996

- Prepared and corrected vehicle image files

- Performed general clerical and office duties

Georgia Credit Union Affiliates – Duluth, GA

Tag & Title Representative October 1995 – November 1995

- Processed high-volume tag and title applications

- Assisted customers and handled administrative tasks

Cobb County Tax Commissioner’s Office – Marietta, GA

Tag Representative October 1993 – September 1995

- Processed tag and title applications

- Collected taxes and handled payments

- Provided customer service and supported dealer operations

Education

Certificate in Business – Chattahoochee Technical Institute

Certificate in Business – Institute of Business and Technology

Skills

- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

- Records Management & Data Entry

- Customer Service & Client Relations

- Email & Back Office Support

- Attention to Detail & Accuracy

- Ability to Multitask in Fast-Paced Environments

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