Administrative Operations Manager
Resume:
Yolanda Hernandez
**************@*****.***
Irvington, New Jersey 07111
Dear Hiring Manager,
I am writing to express my interest in employment opportunities within your organization. With extensive experience in administrative management, I have consistently contributed to improving operational efficiency, supporting organizational objectives, and delivering exceptional service. Throughout my career, I have developed strong leadership, communication, and organizational skills that have enabled me to effectively manage teams, mentor staff, and collaborate successfully across departments. My experience includes streamlining administrative processes, overseeing daily operations, coordinating multiple priorities, and fostering productive, high-performing work environments.
I am recognized for my ability to identify practical solutions, optimize workflows, and adapt quickly to changing organizational needs. My proactive approach, attention to detail, and commitment to excellence have allowed me to make meaningful contributions to the organizations I have served.
I am confident that my experience, professionalism, and dedication would make me a valuable asset to your team. I would welcome the opportunity to discuss how my qualifications and skills can support your organization's goals and contribute to its continued success. Thank you for your time and consideration. I look forward to the opportunity to speak with you. Sincerely,
Yolanda Hernandez
Yolanda Hernandez
**************@*****.***
Irvington, New Jersey 07111
Core Competencies
• Bilingual professional fluent in English and Spanish with over 15 years of experience in operations management, staff supervision, customer service, program administration, case management, and executive administrative support.
• Proven ability to lead teams, coordinate daily operations, manage workloads, train and coach staff, and ensure efficient service delivery in fast-paced environments.
• Experienced in executive calendar management, scheduling executive meetings, preparing correspondence, and board meeting coordination, supporting senior leadership and organizational priorities.
• Skilled in process improvement, problem-solving, compliance monitoring, and operational support, with a strong focus on achieving organizational goals and enhancing productivity.
• Experienced in case management, care coordination, client intake and assessment, records administration, data entry, data tracking, reporting, and maintaining accurate documentation.
• Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Salesforce CRM, Oracle Systems, Microsoft Access, Google Cloud, CARES NY, and other web-based applications and database systems.
• Strong organizational, analytical, and multitasking abilities, with a proven track record of managing competing priorities, maintaining compliance standards, and delivering exceptional customer and client service.
• Excellent communication and relationship-building skills, experienced in collaborating with executives, employees, leadership, clients, vendors, board members, and external partners to support successful outcomes.
Education
Metropolitan College of New York 2014
Master of Business Administration
Monroe College, New York 2005
Bachelor’s in business administration
Professional Experience
New Jersey Transit - Maplewood, NJ Dec 2025 - Present Medical Monitoring Coordinator (Contract)
• Managed and tracked medical monitoring notices, ensuring timely communication and follow-ups
• Reviewed and analyzed compliance reports to maintain regulatory adherence
• Updated and maintained employee medical compliance records with high accuracy
• Notified stakeholders of non-compliance issues and ensured timely resolution
• Administered pre-employment program enrollment, tracking candidate status and onboarding progress
• Acted as a liaison between employees, candidates, healthcare providers, and clinical teams NYC Health and Hospitals Corporation - New York, NY Oct 2022 - Apr 2025 Program Manager (Contract)
• Unified cross-functional teams (operations, logistics, HR, IT) by developing KPIs that improved response times, client satisfaction, and service utilization
• Directed daily operations to ensure efficient service delivery aligned with program objectives and organizational standards
• Established crisis response protocols to ensure compliance with safety and regulatory standards
• Managed stakeholder relationships as the primary point of contact for internal teams and external entities
• Delivered training programs to enhance staff preparedness for crisis intervention
• Conducted risk assessments to identify operational bottlenecks and mitigate disruptions
• Increased service delivery capacity, improving access to essential services for affected populations
IHPhysicians - New York, NY Jan 2021 - Jun 2022
Field Manager (Contract)
• Managed and supervised 50–60 medical clinicians, ensuring high-quality service delivery
• Served as a liaison between school faculty and clinicians to facilitate effective communication and collaboration
• Troubleshot operational interruptions to maintain smooth workflow
• Reviewed and guided COVID testing procedures to ensure compliance and efficiency
• Trained and developed new and experienced staff through mentorship and ongoing education
• Conducted site visits across schools in Queens to observe testing and ensure standards were upheld
Heartshare Human Services - Brooklyn, NY Jul 2020 - Jan 2021 Program Supervisor
• Managed and supervised a team of three coaches and one childcare specialist to ensure effective program implementation
• Conducted case reviews to ensure accurate documentation and maintain data integrity
• Trained and developed new and experienced staff to ensure adherence to protocols and best practices
• Conducted conferences with non-compliant participants to develop solutions and prevent program termination
• Developed and maintained referral pipelines for domestic violence, childcare, and substance abuse services
• Executed crisis intervention and conflict resolution strategies to address urgent client needs NYC Housing Preservation and Development Sep 2015 - Jul 2020 Community Coordinator
• Managed and supervised two team leaders and ten case managers to ensure achievement of program objectives
• Fostered a cohesive team environment to enhance collaboration and performance
• Reviewed and provided guidance during annual recertification processes and evaluation of new applications
• Acted as a liaison between the agency and service providers to resolve subsidy payment interruptions
• Conducted conferences with non-compliant participants to develop strategies for continued program engagement
FEGS Health and Human Services, Article 28 Mar 2007 - Sep 2015 Patient Care Specialist Supervisor
• Supervised multiple teams, including project assistants and patient care specialists, to ensure effective collaboration and service delivery
• Managed and coordinated operations for administrative and support staff to optimize workflow and efficiency
• Developed and monitored client flow processes to maintain timely service delivery and client satisfaction
• Oversaw quality assurance, productivity reporting, client data management, and compliance with safety policies
• Administered the organizational budget, including supply procurement and facility maintenance
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