Scheduling Coordinator Supervisor

Magdalla Massillon

Email: *****************@*****.***

Phone: 718-***-****

Professional Summary

Dedicated Scheduling Coordinator Supervisor with 10+ years of experience in healthcare, customer service, intake, and administrative support. Experienced in patient scheduling, staff coordination, remote customer service, and leadership. Proficient in CareConnect, HHAeXchange, Microsoft Outlook, Microsoft Office, Google Workspace, and data entry.

Professional Experience

Americare – Scheduling Coordinator Supervisor (Aug 2024 – Feb 2026)

Supervised daily scheduling operations for home care patients.

Contacted patients to confirm aide coverage and care needs.

Matched home health aides to open patient cases.

Used CareConnect, HHAeXchange, and Microsoft Outlook.

Resolved scheduling conflicts and ensured continuity of care.

Provided excellent patient service and maintained accurate records.

Global Contact Services – Remote Customer Service Representative (Jul 2022 – Dec 2023)

Handled Access-A-Ride reservations and customer support for NYCTA, assisting customers with scheduling, cancellations, itinerary changes, and travel assistance.

Department of Homeless Services – Intake Worker (Oct 2018 – May 2022)

Interviewed clients, completed intake documentation, coordinated referrals, and maintained records using CARES and Q-Flow.

Dental Spa – Dental Assistant (Jan 2014 – Oct 2018)

Managed front desk operations, scheduling, insurance verification, HIPAA-compliant documentation, and patient support.

Education

Associate Degree – Borough of Manhattan Community College

High School Diploma – Clara Barton High School

Skills

CareConnect • HHAeXchange • Microsoft Outlook • Microsoft Office • Google Workspace • Customer Service • Scheduling • Patient Care • Leadership • Data Entry • Calendar Management • Phone Support

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