Logistics & Operations Specialist

NICHOLAS LANGAT

Baltimore, Maryland • 240-***-**** • **************@*****.***

LinkedIn: www.linkedin.com/in/nicholas-langat-439045176

PROFESSIONAL SUMMARY

Versatile operations, logistics, and business professional with 8+ years of experience supporting warehouse operations, transportation logistics, inventory control, customer service, delivery coordination, administrative support, and process improvement. Proven ability to manage high-volume workflows, maintain accurate records, coordinate shipments, support customers, and collaborate across teams in fast-paced environments. Experienced with data analysis, reporting, dispatch operations, inventory management, and technology-based business systems. Recognized for reliability, problem-solving, attention to detail, and delivering exceptional service in logistics, healthcare support, business operations, and customer-facing roles.

CORE COMPETENCIES

• Warehouse Operations & Distribution

• Logistics Coordination & Dispatch Support

• Delivery Operations & Route Planning

• Inventory Control & Cycle Counting

• Transportation & Fleet Support

• Shipping, Receiving & Order Fulfillment

• Customer Service & Client Relations

• Administrative & Remote Office Support

• Data Analysis & Reporting

• Microsoft Excel & Google Sheets

• SQL & Database Queries

• Supply Chain Operations

• Freight Tracking & Shipment Monitoring

• Documentation & Record Management

• CRM & ERP Systems

• Process Improvement & Workflow Optimization

• Quality Assurance & Compliance

• Team Collaboration & Leadership

• Healthcare & Patient Support Coordination

• Construction Site Material Coordination

• Technical Troubleshooting & Systems Support

PROFESSIONAL EXPERIENCE

Vehicle Preparation Center Associate (Contract)

Randstad Supporting Mercedes-Benz

2025 – Present

• Coordinate vehicle intake, inspections, inventory processing, and outbound logistics operations within a high-volume automotive distribution environment

• Track VIN records, inventory status, shipment readiness, and vehicle movement throughout the supply chain

• Support transportation teams, yard operations, dispatch personnel, and logistics coordinators to ensure timely deliveries

• Perform quality inspections, documentation reviews, and compliance checks to maintain operational standards

• Maintain accurate inventory records and data entry across multiple operational systems

• Investigate discrepancies, damages, shortages, and operational issues to minimize delivery delays

• Support warehouse flow, material movement, and staging activities to improve operational efficiency

Inventory Coordinator

Amazon

2021 – 2024

• Managed high-volume inventory operations supporting receiving, storage, picking, packing, shipping, and order fulfillment processes

• Monitored inventory accuracy and maintained detailed operational records using Excel and warehouse management systems

• Improved workflow efficiency by 15% through process optimization and operational improvements

• Assisted with shipment tracking, inventory audits, quality control inspections, and cycle count activities

• Collaborated with warehouse associates, operations managers, transportation teams, and customer service departments

• Supported daily productivity goals while maintaining accuracy, safety, and service standards

• Generated reports and performance metrics to support business decision-making

Amazon Warehouse Associate

Amazon Fulfillment Center May 2020 – January 2024

Operated forklifts, pallet jacks, and other warehouse equipment to move, load, and organize inventory safely and efficiently.

Received, sorted, scanned, stocked, and shipped thousands of products while maintaining high accuracy standards.

Loaded and unloaded trucks, containers, and delivery vehicles according to company safety procedures.

Picked and packed customer orders in a fast-paced environment while consistently meeting productivity goals.

Conducted inventory counts and cycle counts to ensure accurate stock levels and minimize discrepancies.

Utilized handheld RF scanners and warehouse management systems (WMS) to track inventory movement and shipments.

Maintained clean, organized, and safe work areas in compliance with OSHA and company safety guidelines.

Collaborated with team members and supervisors to meet daily shipping and receiving targets.

Assisted with training new associates on warehouse procedures, equipment operation, and safety protocols.

Demonstrated strong attention to detail, time management, and reliability in a high-volume distribution environment.

Transportation Operations Coordinator / Delivery Contractor

Independent Contractor

2024 – 2026

• Coordinated delivery schedules, customer appointments, route planning, and service operations

• Maintained on-time delivery performance through effective scheduling and communication

• Managed shipment tracking, delivery documentation, and customer service interactions

• Assisted with loading, unloading, inventory handling, and transportation support activities

• Resolved customer concerns, service delays, and scheduling conflicts while maintaining professionalism

• Maintained detailed operational records and compliance documentation

• Supported local and regional delivery operations in fast-paced environments

Business Operations & Client Support Consultant

Zerin Business Consulting

2018 – 2020

• Supported business development, client engagement, administrative operations, and customer relationship management activities

• Conducted research, data analysis, and reporting to support strategic business decisions

• Assisted with project coordination, scheduling, documentation, and client communications

• Created presentations, reports, and operational documentation for management review

• Supported CRM management, lead tracking, and customer support initiatives

Customer Service & Operations Associate

Various Organizations

2016 – 2021

• Delivered customer service, administrative support, inventory management, and operational assistance in fast-paced environments

• Processed transactions, maintained records, and ensured accurate documentation

• Assisted customers with inquiries, problem resolution, and service support

• Supported inventory replenishment, merchandising, receiving, and stock management activities

• Collaborated with team members to achieve operational and customer satisfaction goals

Assessment & Administrative Support Assistant

Office of Academic Assessment

2017 – 2019

• Administered examinations while ensuring compliance, confidentiality, and procedural accuracy

• Managed scheduling, documentation, recordkeeping, and participant support

• Maintained data integrity and supported administrative operations

• Assisted with reporting, file management, and organizational processes

ADDITIONAL EXPERIENCE HIGHLIGHTS

Warehouse & Distribution Operations

• Shipping and receiving

• Inventory management

• Material handling

• Order fulfillment

• Quality inspections

• Inventory audits

• Shipment coordination

• Warehouse safety procedures

Forklift Operation

Reach Truck Operation

Pallet Jack Operation

Inventory Management

Shipping & Receiving

Order Picking & Packing

RF Scanner Experience

Warehouse Management Systems (WMS)

Material Handling

Loading & Unloading

Quality Control

OSHA Safety Compliance

Team Collaboration

Time Management

Inventory Auditing

Logistics & Distribution

Transportation & Delivery Operations

• Route planning

• Delivery coordination

• Dispatch support

• Fleet communication

• Shipment tracking

• Customer delivery support

• Documentation management

• Schedule optimization

Business & Remote Operations

• Data entry

• Virtual collaboration

• Email and calendar management

• Customer support

• CRM systems

• Reporting and analytics

• Process documentation

• Cross-functional coordination

Healthcare & Care Support Transferable Skills

• Documentation accuracy

• Confidentiality compliance

• Patient and client interaction

• Scheduling coordination

• Record management

• Service-focused communication

• Dependability and professionalism

EDUCATION

Southern Vermont College

Bachelor of Science

Biological Sciences

Wilmington University

Business & Sports Management

Soccer Scholarship Athlete

• Dean's List

• Student-Athlete, Men's Soccer

TECHNICAL SKILLS

• Microsoft Excel (Pivot Tables, XLOOKUP, VLOOKUP, Data Validation)

• SQL (Data Queries, Data Extraction, Reporting)

• Google Sheets

• Microsoft Office Suite

• CRM Systems

• ERP Platforms

• SAP Exposure

• KPI Dashboards

• Inventory Management Systems

• Transportation Management Systems

• Warehouse Management Systems

• Data Entry & Reporting Tools

• Microsoft Teams, Zoom, Slack

KEY ACHIEVEMENTS

• Increased operational efficiency by 15% through workflow improvements

• Supported high-volume warehouse, inventory, and logistics operations

• Maintained strong accuracy in inventory tracking and shipment coordination

• Successfully supported transportation and delivery operations with on-time performance

• Improved customer satisfaction through effective communication and issue resolution

• Consistently recognized for reliability, attention to detail, and operational excellence

LEADERSHIP & COMMUNITY INVOLVEMENT

• Wilmington University Men's Soccer Team

• Southern Vermont College Men's Soccer Team

• Liberty's Promise Volunteer – Community Logistics & Distribution Support

LANGUAGES

English – Fluent

Swahili – Fluent

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