Customer Service & Data Entry Specialist

CHRISTINA

LOWNEY ********@*****.*** / Cloverdale, CA 95425 / 415-***-****

SUMMARY

Experienced and compassionate Customer Service, Administrative Support and Data Entry Specialist who has spent the past 10 years in the wine industry, specifically at Jackson Family Wines / Kendall Jackson. I have enjoyed years of Order Processing, Data Entry and Customer Service across a variety of industries. I strive for accuracy, timeliness, dependability, productive communication and cohesive teamwork. I’m witty, reliable, a self-starter, always happy to work and worth your while!

SKILLS

•Reliable Independent Worker

•Patient, Empathetic

•Active Listener

•Careful Data Entry

•MS Office / 365 experienced, 30+ years

•Strong Organization / Record Keeping

•Conflict Resolution Experience

•Extensive Customer Service

•Process Improvement Mindset

•Deadline-Oriented / Task Completion

•Dedicated Work Ethic

•Problem-Solver

EXPERIENCE

Data Entry Specialist

Jackson Family Wines Sep 2017-Nov 2025

•Recorded daily cellar work orders into proprietary bulk wine inventory system

•Entered receipts of new dry goods, wine additives, tracked and edited inventory.

•Served as backup Specialist to those on leave or vacation, maintaining operational continuity.

•Reported monthly bulk wine inventory to TTB division for three JFW wineries, per winery bonds

Supply Reporting Analytics Specialist

Jackson Family Wines Feb 2016-Sep 2017

•Tracked and reported used barrel sales in Excel.

•Assisted in the coordination of bulk wine purchases and logged broker samples on SharePoint.

•Provided monthly administrative support for marketing inventory plans

•Recorded finished goods sales and shipment data for international sales

Harvest Data Entry Clerk

Jackson Family Wines Jul 2015-Dec 2015

•Recorded daily cellar work orders in proprietary bulk wine inventory system Maintained and updated dry goods inventory records for accuracy.

•Archived entered cellar work orders for future reference and compliance

EXPERIENCE CONT.

Transportation Coordinator/Driver

Alchemia 10/2013 – 8/2014

•Coordinated three driving routes for non-profit serving developmentally different adult students

•Supervised & trained route drivers

•Provided daily driver dispatch

•Coordinated compliance efforts with DMV & CHP for Class B driving regulations

•Entered weekly driver time into Salesforce

•Managed & maintained all transportation fleet vehicles for two program locations

•Provided back up driver support (split shift)

•Supported program staff in day-to-day operations Supported clients & families

Moving Coordinator

Santa Rosa Moving & Storage 7/2013 – 9/2013

•Provided supporting coordination for local & long-distance household moves

•Fielded sales leads from inbound internet sources

•Scheduled estimator appointments

•Performed daily receptionist duties provided general customer service Sold moving material in adjoining company store

Project Coordinator

Sewer Connection, Inc. 3/5/13 – 6/15/13

•Scheduled crew for residential sewer lateral replacement jobs

•Scheduled individual inspectors for daily residential sewer lateral inspections

•Obtained all necessary permits scheduled final permit inspections

•Supported contracts, invoices, payments & collection efforts

•Provided customer service to homeowners, realtors, city, county employees

Private Duty RN

Caregiver, Private Client 10/01/12 – 2/1/2013

•Assisted client in activities of daily living

•Supervised all medication administration

•Acted as health care advocate

•Educated client

•Transported client to all medical appointments

•Provided nutritious meals

•Maintained safe, comfortable living environment

EXPERIENCE CONT.

Project Coordinator & Receptionist

Blymyer Engineers / BEI Construction 7/2009 – 8/2012

•Created new position of Project Coordinator

•Provided project administrative support for both companies

•Produced final As-Built data cabling drawings in Adobe Pro & MS Visio

•Requested & maintained current Certificates of Insurance

•Processed & sent Pre-Lien documents for data cabling jobs

•Provided accounting support for both companies

•Sought out & earned tasks providing administrative support for environmental engineering division

•Edited marketing & sales materials for both companies

•Maintained all copiers & printers (including Xerox wide format printer)

•Managed reception, shipping & receiving

•Ordered all office supplies within budget

Critical Care RN II

Kaiser Foundation Hospital 7/2008 – 2/2009

•Provided critical care nursing to a variety of patient types

•Worked successfully & closely with interdisciplinary care team members to ensure holistic client care Strived to promote client safety & to ensure proper care

Support Services Rep/Staffer

Kaiser Foundation Hospital 4/2005 - 7/2008

•Acquired necessary staff for skill-specific nursing units for immediate & future work shifts

•Worked closely with nursing department managers & “house” supervising RNs to coordinate & assign required staff to meet hospital census & safe RN-to-client ratios

•Successfully scheduled staff & problem-solved within hectic, high traffic, high pressure, cramped office environment

•Consistently provided accurate timecard & payroll support services

Unit Assistant / Secretary

Kaiser Foundation Hospital 4/2004 - 4/2005

•Provided focused secretarial & administrative support to Medical/Surgical & Critical Care hospital nursing units at community hospital

Sales Support Supervisor

IQue, Inc., 9/1992 – 2/2004

•Provided sales & customer service support to customers for small, private credit communications software company, pre-Internet era

•Hired, trained & successfully supervised sales & technical support staff

•Coordinated, acquired & fostered key accounts

•Helped process & ship orders via customized production & encryption methods

•Conducted invoicing & collection efforts

•Maintained multiple office copiers & printers

EDUCATION

Associate of Science Degree: Nursing

College of Marin Kentfield, CA May 2008

Bachelor of Arts Degree: Sociology

University of California, Davis Davis, CA June 1989

Associates of Arts Degree: Liberal Arts

College of Marin Kentfield, CA May 1987

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