Remote Data Entry Clerk Application

TeAon R. Sykes

Mobile: 773-***-****

E-mail: *******@*******.***

OBJECTIVE

Top-notch social service professional with 13+years of experience working with the mentally and physically disabled population. Seeking to obtain a rewarding position that will allow me to utilize my skills in leadership, communication, administrative services, case management and social services.

EDUCATION

M.S.in Rehabilitation Administration, December 2002 B.S. in Rehabilitation Services, May 2000

Southern Illinois University – Carbondale, IL Southern Illinois University – Carbondale, IL

A.A.S. in Special Education May 1991

Certification: Residential Care

Kennedy King College – Chicago, IL

EMPLOYMENT HISTORY

State of Illinois Chicago, IL June 2020 - Present

Child Support Specialist I

Under immediate supervision, participates in an agency-sponsored child support enforcement training program of up to twelve months in duration;

Completes work assignments designed to develop knowledge, understanding, and practical skills consonant with the various complex professional social services and financial disciplines within a state agency;

Completes controlled assignments in a broad range of child support enforcement activities in a specific phase of an agency’s operations, involving the completion of practical work tasks of increasing difficulty and responsibility.

Attends and participates in staff meetings, conferences, workshops, seminars, training sessions, and other activities which will provide meaningful learning experiences.

Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Eastlake Management Group, INC. Chicago, IL September 2018 – June 2020

Recertification File Clerk

Accepts revenue payments from residents and insures payments are handled according to company policy and procedure.

Answers and responds to telephone inquiries.

Greets tenants and completes tenant information cards.

Prepares and maintains the parking lot registration.

Take maintenance requests from tenants and forwards on to the maintenance department.

Record all requests in Yardi.

Takes service requests from tenants and works with property team to insure adherence to customer service standards.

Works with on-site staff to insure that tenant issues are dealt with in a timely manner and that proper follow-through is done.

ANIXTER CENTER, Chicago, IL ` August 2016 – September 2018

Assistant Director of Residential Services

Direct and oversee case management within residential programs. Maintain liaisons with monitoring agencies as required; ensuring compliance with standards in addition to maintaining administrative records and procedures as required. OIG liaison for the department.

Supervise QIDP staff members, House Based Facilitators and ICILA QIDP positions.

Participate in the intake process, lead efforts in screening, assessment and admissions.

Act a House Manager/QIDP/QMHP for programs supervised or as assigned during vacancies.

Hire prospective employees as well as provide on the job training, evaluates, and disciplines management.

Maintain familiarity with all program/agency policies and procedures and funding/monitoring bodies.

Investigate reported cases of abuse/neglect as assigned by the OIG liaison and/or Director.

Provide 24 hour on call support to program and responds to crisis in a timely manner; utilize the “Director on Call” phone on a rotating monthly basis.

Obtain and maintain Qualified Intellectual Disabilities Professional Certification (QIDP) throughout employment.

ADA S. MCKINLEY COMMUNITY SERVICES, Chicago, IL August 2005 – August 2016

Supervisor of Rehabilitation Services

Coordinated the case-management, educational, and training components of the sheltered work/rehabilitation program to ensure appropriate staff assignments, program responsiveness to client needs, and cooperation with other departments in the workshop.

Developed rehabilitation programs in accordance with client and community needs.

Initiated and coordinates planning for services provided by the agency. Responsible for intake of all adult referrals seeking entrance into program for services.

Prepared quarterly management reports and other formal reports to the Center Director, or other appropriate bodies which evaluated the efficiency and effectiveness of program services.

Recommended and implemented changes to department policies, standards, and procedures affecting delivery of program services with approval of the Center Director.

Recruited, trained, supervised and evaluated rehabilitation staff (i.e., case managers, program coordinates, social workers, training counselors and teachers; also recommended salary changes and terminations.

Made frequent decisions on program plans developed by subordinates; evaluates and approves plans submitted by subordinates. Worked closely with other program supervisors and participates in division-wide committee functions.

SOFTWARE PROFICIENCIES

Proficient in Microsoft Suite

Microsoft Office Vertex

Evolv software, Child Welfare Licensure, CERAP, YARDI software

CERTIFICATIONS

Non-violent Crisis Intervention

QIDP – Qualified Intellectual Disabilities Professional

Supervision and Management

MEMBERSHIPS

National Rehabilitation Association

National Association of Multi-Cultural Rehabilitation Concerns

Commitment to Urban Education

National Alliance of Black Educators

REFERENCES- Available upon request

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