Remote Customer Service Representative (10+ Years)

Kimberly Young

*** *’neil St High Point NC ***** ***************@*****.*** 336-***-****

Summary:

Results-driven customer service representative with expertise in data entry and active listening. Committed to resolving inquiries efficiently and enhancing customer satisfaction. Ability to work independently.

Remote CSR

QVC Westchester PA

4/2024 – 2/2026

●Multiple Screen Use

●Provide quick and and expedient responses to customer inquiries by phone and email

●Provide Professional communication skills by assisting with orders, assisting disabled customers with selection of items, address, billing and delivery

●Met and exceeded monthly metrics

●Ability to work independently

●Excellent Organizational Skills

●Able to work in a virtual environment

Remote CSR

Tellafects Lake Mary Fl

05/2022 – 07/2023

●Use of Multiple Screens

●Executed Data Entry and facilitated virtual communication through email and Google Meet

●Excelled in providing top-notch customer service for Midwest Duke Energy customers

●Clarified complex billing inquiries with detailed explanations

●Assisted in billing investigations with comprehensive information

●Reported outages and specific power issues to relevant departments efficiently

Remote CSR

Alorica Irvine CA

01/2017 - 05/2022

●Resolved Customer inquires through multiple channels, ensuring timely and effective communication

●Documented customer interactions accurately in CRM system to maintain

●detailed records

●Collaborated with team members to enhance service delivery and improve overall customer

●satisfaction

●Assisted in training new staff members on best practices in customer service protocols

●Demonstrated knowledge of The New York Times (NYT( billing processes

●Utilized social media channels including X (formerly known as Twitter) for customer

engagement

Education

High School Diploma

GTCC Jamestown NC

05/1991

Skills

●Efficient in Microsoft Office

●Efficient in Google Office

●Time Management

●Strong Communication

●Organization

●Problem Solving

●Attention to Detail

●Data Entry and Management

●

References Available upon request

Contact this candidate