Administrative Operations & Onboarding Coordinator

ANJA WRIGHT

Buffalo, NY • Remote • 929-***-**** • ****@****************.***

LinkedIn.com/in/anjaroncroftrealty • soldwithroncroft.com/portfolio PROFESSIONAL SUMMARY

Operations and onboarding coordination professional with 16+ years of experience managing high-volume, end-to-end pipelines in fast-paced and process-driven environments. Proven ability to own complex books of business, prioritize competing workflows by region and urgency, and drive white-glove service experiences for clients and stakeholders at every stage. Strong background in cross-functional coordination, SOP execution and improvement, accurate data entry and reporting, and high-touch communication with both executives and end users. Known for meticulous attention to detail, accountability, and the ability to move complex multi-party workflows forward in ambiguous and rapidly changing environments. CORE SKILLS

Pipeline and Book-of-Business Management • End-to-End Onboarding Coordination • Cross-Functional Workflow Synchronization • Strategic Prioritization and Sequencing Project and Timeline Management • SOP Execution and Process Improvement • High-Touch Stakeholder Engagement • Executive and Leadership Communication

Data Entry and Record Accuracy • Operational Reporting and Pipeline Tracking • SLA Adherence and Accountability • Remote Work and Virtual Team Collaboration

Salesforce / CRM Systems • Google Workspace • Microsoft Office Suite • Ticketing and Tracking Systems • Slack • Rapid Platform Adoption

RELEVANT EXPERIENCE

Provider Onboarding and Operations Coordinator (Remote) Roncroft Realty 2015 – 2026

– Owned and managed an end-to-end pipeline of 100+ concurrent transactions annually, prioritizing workflows by urgency, region, and timeline constraints across a fully remote brokerage operation with up to 20 active agents.

– Served as the dedicated primary point of contact for all clients and stakeholders, delivering a white-glove, high-touch service experience across phone and written channels with strict response and follow-through standards.

– Coordinated complex, cross-functional onboarding and transaction workflows across 6+ parties per file including agents, attorneys, lenders, inspectors, and vendors, synchronizing dependent activities and holding all parties accountable to deadlines.

– Executed and provided feedback on standard operating procedures across 700+ transactions totaling over $117 million in sales volume, identifying bottlenecks and implementing process improvements to maintain throughput and accuracy.

– Maintained precise records, performed high-volume data entry, and generated operational pipeline reports across CRM and transaction management platforms to support decision-making and stakeholder visibility.

– Partnered directly with leadership to recommend prioritization strategies and courses of action in ambiguous or high-pressure situations, maintaining 100% compliance with legal and regulatory documentation requirements. Operations and Data Coordinator (Contract) Stewart Valuation Intelligence / AssetVal 2023 – 2025

– Managed an active book of 15+ client accounts simultaneously, processing and verifying an average of 5+ sensitive financial orders per week with 100% on-time submission standards in a regulated environment.

– Maintained accurate data entry, documentation review, and workflow tracking across all assigned accounts, generating reports and communicating pipeline status clearly to clients and internal stakeholders.

– Adapted quickly to shifting priorities and procedural changes while sustaining high accuracy, responsiveness, and SLA adherence across all active workflows.

Administrative Support Specialist Nothnagle Realtors 2010 – 2015

– Supported high-volume operational workflows across approximately 100 annual transactions for a $20M+ office, coordinating onboarding and transaction pipelines, managing records, and ensuring stakeholder accountability throughout each process.

– Served as a primary point of contact for clients and agents, providing clear communication and timely follow-through on all open items across concurrent files.

EDUCATION

Bachelor of Science in Business Administration — Marketing Concentration University at Buffalo, School of Management

TECHNICAL SKILLS

Salesforce / CRM Platforms • Google Docs / Sheets / Drive • Microsoft Word / Excel / Outlook • Zoom and Video Conferencing

• DocuSign / E-Signature Platforms

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