Remote Virtual Assistant, Customer Service Support

SHANNON LEWIS

Remote Virtual Assistant Administrative Support Customer Service Research & Organization Illinois, USA Remote [Phone Number] [Professional Email Address] PROFESSIONAL SUMMARY

Highly organized, dependable, and self-motivated professional with experience in customer service, administrative tasks, digital tools, research, data organization, and managing multiple responsibilities in fast-paced environments. Currently pursuing a degree in Emergency Management and Homeland Security, developing strong skills in professional communication, documentation, research, problem-solving, project coordination, and emergency planning. Comfortable learning new software and working independently with minimal supervision. Experienced with Microsoft Office, Google Workspace, Canva, social media platforms, online research, digital organization, and cloud-based tools.

CORE SKILLS

Administrative & Virtual Assistance • Email & Calendar Organization • Data Entry • Document Management • Microsoft Word, Excel & PowerPoint • Google Workspace • Online Research • Spreadsheet Organization • Digital File Organization • Customer Service • Task & Deadline Management • Social Media • Canva • Written Correspondence • Problem Solving • Confidentiality • Multitasking • Remote Work

• Zoom • Fast Learner

EDUCATION

Post University — Online

Bachelor's Degree Program, Emergency Management & Homeland Security — Currently Pursuing Relevant areas: Emergency Management, Homeland Security, Incident Management, Professional Communication, Research & Analysis, Emergency Planning, Public Information, Project Planning, Documentation & Reporting, FEMA/NIMS/Incident Response. PROFESSIONAL EXPERIENCE

Casey's — Clay City, Illinois

Food Service / Customer Service Team Member [Dates of Employment]

• Provide dependable customer service in a fast-paced, high-volume environment.

• Manage multiple responsibilities while maintaining accuracy and professionalism.

• Communicate effectively with customers, coworkers, and management.

• Handle transactions and routine operational responsibilities accurately.

• Prioritize tasks and respond quickly when unexpected situations arise.

• Maintain an organized and professional work environment.

• Work independently and as part of a team while meeting time-sensitive responsibilities.

• Demonstrate reliability by adapting to changing operational needs and covering shifts when needed. DoorDash

Independent Delivery Driver / Contractor 2021–Present

• Independently manage daily schedules, routes, deadlines, and customer requests.

• Use mobile technology, navigation applications, and online platforms to complete assignments efficiently.

• Communicate professionally with customers and businesses.

• Maintain accurate records and manage multiple deliveries and priorities.

• Resolve unexpected problems independently while maintaining customer service standards.

• Work without direct supervision while maintaining accountability for completing assignments.

• Demonstrate strong time management, organization, and self-motivation. COLLEGE & PROJECT EXPERIENCE

Emergency Management & Homeland Security — Post University

• Research and analyze complex topics and prepare organized written reports and presentations.

• Develop emergency management plans and professional communication materials.

• Complete projects involving research, documentation, budgeting, planning, and presentations.

• Work with realistic emergency scenarios requiring prioritization, problem-solving, and coordination.

• Develop professional presentations and video presentations using digital tools.

• Analyze information from multiple sources and organize findings into clear, actionable information.

• Complete assignments under deadlines while managing multiple courses and responsibilities. DIGITAL & TECHNOLOGY SKILLS

Microsoft Office: Word, Excel, PowerPoint

Google Workspace: Docs, Sheets, Drive and related productivity tools Design: Canva

Communication: Zoom, Google Meet, Microsoft Teams

Social Media: Facebook, Instagram, TikTok and other social platforms Online Tools: Web research, cloud-based applications, digital file management, online scheduling and productivity platforms ADDITIONAL EXPERIENCE & STRENGTHS

Independent Digital & Publishing Projects

• Develop and manage independent publishing projects for Amazon KDP.

• Research publishing markets, keywords, product descriptions, and customer trends.

• Create journal and notebook concepts and organize content for publication.

• Use Canva and other digital tools for document and cover design.

• Research online platforms and software to identify opportunities and improve workflows.

• Manage multiple projects from concept through completion. Professional Strengths: Highly dependable and self-directed • Comfortable working remotely • Strong problem-solving ability • Detail-oriented and organized • Comfortable learning unfamiliar technology • Strong research skills • Professional communication • Able to manage competing priorities • Persistent and resourceful • Handles sensitive information professionally AVAILABILITY

Available for remote work during established business hours with flexibility for additional hours when needed. Dedicated workspace, computer with webcam/microphone, reliable internet connection, and ability to work independently in a professional home environment. REFERENCES

Available upon request.

Contact this candidate