Patient Access Specialist - Scheduling & Insurance Verification
Resume:
Jamie Torres
***********@*****.*** 484-***-****
Professional Summary
Experienced Patient Access Specialist with a strong background in healthcare scheduling, insurance verification, and patient coordination. Skilled in managing high-volume workflows, improving patient access to care, and ensuring accurate registration and billing processes. Known for delivering compassionate, efficient service while maintaining strict HIPAA compliance.
Core Skills
Patient Scheduling & Registration
Insurance Verification & Eligibility
Patient Intake & Demographics
High-Volume Call Management
EMR/EHR Systems
HIPAA Compliance
Patient Communication & Customer Service
Care Coordination
Problem Solving & Conflict Resolution
Professional Experience
Patient Access Specialist (Remote)
St. Luke’s University Health Network
11/2020 – Present
- Coordinate scheduling, rescheduling, and cancellation of patient appointments across multiple departments
- Verify and update patient demographics, insurance coverage, and eligibility to support accurate billing and reduce claim issues
- Educate patients on co-pays, deductibles, and financial responsibilities prior to visits
- Manage high-volume inbound calls while maintaining professionalism and patient satisfaction
- Collaborate with clinical teams to ensure accurate scheduling and efficient patient flow
- Maintain strict adherence to HIPAA and patient confidentiality standards
Unit Clerk / Medical Records
2016 – 2020
- Maintained and organized patient charts, records, and documentation with accuracy and compliance
- Served as a communication liaison between nursing staff, physicians, and families
- Scheduled appointments, transportation, and resident services
- Managed front desk operations including phones, visitor intake, and inquiries
- Ensured proper documentation to support care planning and regulatory standards
Patient Care Assistant
Easton Hospital
2009 – 2016
- Assisted patients with activities of daily living, ensuring comfort, dignity, and safety
- Monitored and documented vital signs, intake/output, and changes in condition
- Responded promptly to call lights and patient needs
- Communicated patient updates effectively with nursing staff to support care delivery
Education
Medical Assistant Program
Lincoln Technical Institute – Allentown, PA
Additional Skills
Strong attention to detail and accuracy
Ability to multitask in fast-paced, multi-department environments
Team collaboration and adaptability
Patient-focused communication
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