Customer Service & International Support Professional

CURRICULUM VITAE

Name : - MANISHA PANDA

Contact:- 993-***-****/908-***-****

Email: **************@*****.***

Address: *** ** ****,************,*********** District- South 24 Parganas, Pin-700063 CAREER OBJECTIVE

I want to use my knowledge, skills, technologies and thoughts that will benefit the organization and also help me for building my career.

EDUCATIONAL QUALIFICATION

Examination Name Board/University Name Year of Passing Percentage/CGPA 10th C.B.S.E 2012 7.8 CGPA

12th C.B.S.E 2014 71.4%

Graduation (BA English

hons)

Calcutta University 2018 42.62%

WORK EXPERIENCE

STARTEK (9-Mar-2022 to 6-Jun-2023)

Customer Service Associate

Handling customer profile in e-commerce process. Proven track record of managing complex e- commerce customer profiles.

Chat process

Managing complain and queries related to all the pre and post orders.

Adept at cross - cultural communication, problem solving and managing high volumes- queues in fast- paced corporate environments.

CAPGEMINI (28 June-2023 to 4 Aug- 2023)

Handled international voice support and structured emails correspondence for the follett process.

Email

Handling customer profile in follett

OTST PTE.LTE (CHINESE COMPANY) (19-Feb-2024 to 6-May-2026)

Managed cross- border customer queries and resolved account issues efficiently.

Utilized strong problem- solving skills to navigate complex customer senarios and ensure clients retention.

Collaborated with international teams to optimize communication workflows and response times.

Helping clients about their future and career.

Skills

Energetic and attractive Performance.

High Motivation.

Able to make conversation politely.

Good English Fluency

Active listener

Communication skills

Problem solving abilities

Time management

Co-curriculum Activity

Gold Medalist in Badminton (State level)

Athletics (100m,200m,400m)

Computer Efficiency

M.S word

Power Point

M.S Excel

LANGUAGES KNOWN

English Read/Write/Speak

Bengali Read/Speak

Hindi Read/Write/Speak

PERSONAL DETAILS

Name: Manisha Panda C/o- Bamdev Panda

Date of Birth – 04.08.1996 Sex - Female

Interests/ Hobbies: Playing Badminton, Singing, Reading Story book & Gardening. I hereby declare that all the above mention statement is true to my knowledge. No attempts have been made falsify.

Place : Kolkata

Date: Signature

Contact this candidate